Call Center Supervisor
3 weeks ago
The Organization The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai, and the Netherlands with principal operations in pay television, video entertainment, advertising, and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We're proud to serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment. By joining our passionate and creative team you can help us achieve our objectives of expanding our pay‑TV and SVOD subscriber bases, improving advertising sales, spearheading cutting‑edge technology, supporting local content, and providing an exceptional customer experience. Join Africa's most loved storyteller location South Africa across regions (North, South, East, and Central). Purpose of the Position The customer service team leader position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing, rewarding, coaching, counseling, training, and problem solving. Key Responsibilities Coach and counsel the individuals and/or team daily as per performance indicators. Ensure the successful resolution of escalated customer queries within agreed SLA timelines. Ensure the team has full understanding and training on products and promotions for effective customer engagements. Actively manage absenteeism and partner with Service Centre Manager and HR if needs arise. Develop a high‑performing team by embedding formal performance management process and informal coaching. People Management Interview and recruit new members of the team. Initiate disciplinary processes and resolve grievances raised by team members. Address poor performance of any team member through the formal performance improvement programme. Motivate team members and ensure that their efforts are recognised. Qualifications Diploma in Business / Operations / Sales Management or equivalent. Certified Key Individual experience 5–7 years working experience in a Sales and/or Customer Services environment of which 2–3 years should be people management experience. Technical competencies: product understanding, problem solving, negotiations, stakeholder management. Behavioral competencies: accountability, teamwork, delegation, interpersonal support, perseverance, motivating, prioritisation, analytical thinking. #J-18808-Ljbffr
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Customer Service Call Center Agent
3 days ago
Cape Town, South Africa Mariposa Call Center Full timeMariposa is growing again; our biggest client has an exciting new opportunity for us here! We are currently looking for dynamic individuals to join our team for this new adventure. Agents do NOT have to make cold calls. We are hiring for our biggest client that provides outstanding contact centre services for the moving and storage industry. Full training...
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Call Center Supervisor
3 days ago
Cape Town, South Africa RJPersonnel Full time3years - Daily monitoring of the reports generated by the Realtime agents for; - Calls taken - Case, FCR, follow up - Chats Resolved/Unresolved (Social Media) - Agility Tickets Resolved/Unresolved (Agility Support, FCR, Follow up tickets) - Work with Realtime agents to ensure all the reporting required is in place - Ensuring Overtime, Shift and Leave...
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Inbound Call Center Supervisor
1 week ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With...
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Inbound Call Center Supervisor
3 days ago
Cape Town, South Africa ValorVIP Full timePOSITION OVERVIEW: **Job Title**:Inbound Call Center Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
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Call Center Supervisor Ii
1 week ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Call Center Supervisor II **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
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Call Center Supervisor Ii
3 days ago
Cape Town, South Africa ValorVIP Full timePOSITION OVERVIEW: **Job Title**:Call Center Supervisor II **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
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Call Center Collections Supervisor
3 days ago
Cape Town, South Africa ValorVIP Full timePOSITION OVERVIEW: **Job Title**: Call Center Collections Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus...
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Inbound Call Center Manager
3 days ago
Cape Town, South Africa ValorVIP Full timePOSITION OVERVIEW: **Job Title**:Inbound Call Center Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
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Call Center Supervisor I
3 days ago
Cape Town, South Africa MCI Jobs Full timePOSITION OVERVIEW: **Job Title**:Call Center Supervisor I **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
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Call Center Supervisor I
3 days ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Call Center Supervisor I **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
