Specialist: Application

Job Function To provide expertise and advice to support for the development of operational implementation plans and associated service delivery processes, methods and techniques, and to design, test, configure, install, monitor, diagnose and maintain business applications according to user requirements and service level agreements, enabling the optimal functioning of business systems, contributing to client / customer satisfaction. Key Performance Areas Install, maintain, configure and optimise business applications (DriveCam and Fatigue Monitoring). Manage In-cab telematics installations, de-installations, uptime and reporting. Monitor and report on application performance. Perform upgrades on implemented systems. Resolve ICT user requests. Support user acceptance testing. User training and support of SaaS applications. Risk and Incident investigations. Provide expertise in assessing the gap between the current state and desired future direction and established effective ways for closing the gap in own area of accountability. Provide advice and support in the analysis, development and implementation of best practice in area of specialisation. Obtain, analyse and report on business performance and identify initiatives that will improve business results. Provide value added practice improvements, initiatives and services to deliver on organisational objectives. Drive and participate in forums that positively contribute to functional knowledge improvement. Own and live up to the company values. Provide advice to prevent and reduce financial wastage in the relevant business area. Compile training and solution documentation. Provide functional technology support to end users in compliance with service level agreements. Provide progress feedback and reporting to project management. Translate user requirements into functional system requirements. Compile business and system requirement specifications for integration between technology solution modules. Design, configure, test and implement modular integration in technology solutions. Document and present change requests to the change approval board. Develop and maintain relationships with relevant stakeholders that contributes to a culture of customer service excellence. Qualifications Required Degree (NQF Level 7). Honours degree (NQF Level 8) will be advantageous. Experience and Skills Required Up to 8 years of experience with at least 5 years operational leadership or specialist experience in a telematics driven environment. Proficient reporting and interpretation knowledge and / or skill. Proficient service management processes knowledge and / or skill. Advanced Microsoft Office skills (Excel, Word, PowerPoint and Outlook). About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. EEO Statement DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. #J-18808-Ljbffr