L'Oreal - Snr Key Account Manager (LUXE)

Senior Key Account Manager – LUXE Location: Johannesburg (Woodlands) Department: LUXE Reports To: Chief Growth Officer Role Summary Senior Key Account Manager for the Luxe Division is a strategic and results‑driven professional responsible for cultivating and managing relationships with L'Oréal's most prestigious and high‑value retail partners. The role drives significant market share growth, enhances brand equity, and ensures exquisite execution of the Luxe portfolio in a competitive market. Key Responsibilities Strategic Account Management Develop and execute bespoke account strategies aligned with L'Oréal’s Luxe brand objectives and the unique needs of each key account. Identify and pursue new business opportunities within existing accounts to expand product distribution, market share, and revenue. Conduct in‑depth market analysis and competitive landscaping to identify trends, opportunities, and potential threats within the luxury beauty retail space. Relationship Building & Negotiation Establish and nurture robust, long‑term relationships with senior stakeholders at key retail partners. Lead complex negotiations for annual trade agreements, promotional calendars, merchandising plans, and new product launches. Act as the primary point of contact for all commercial aspects, facilitating seamless communication and problem resolution. Sales & Performance Management Achieve and exceed ambitious sales targets, revenue objectives, and profitability goals for the assigned key accounts. Monitor and analyze sales performance data, market share, and stock levels to proactively identify issues and implement corrective actions. Develop and present compelling sales forecasts, business reviews, and strategic plans to internal leadership and external partners. Manage trade marketing budgets effectively to maximize ROI and brand visibility within key accounts. Brand & Category Development Collaborate closely with internal marketing, brand, and supply chain teams to ensure perfect execution of brand strategies, product launches, and promotional activities. Drive best‑in‑class merchandising, visual display, and customer experience initiatives in collaboration with retail partners. Provide valuable market insights and feedback from key accounts to inform future product development and marketing strategies for Luxe brands. Team Collaboration & Leadership Work cross‑functionally with marketing, finance, supply chain, and education to ensure cohesive strategy execution. Potentially mentor or guide junior KAMs or account executives, fostering a culture of excellence and strategic thinking. Qualifications Education Bachelor's degree in Business Administration, Marketing, Economics, or a related field. An MBA or equivalent master’s degree is a plus. Experience Minimum of 7-10 years progressive experience in Key Account Management, National Account Management, or Sales Management within luxury goods, prestige beauty, fashion, or high‑end retail sectors. Proven track record of consistently meeting or exceeding sales targets and growing market share with major retailers. Demonstrable experience managing complex accounts and negotiating high‑value contracts. Required Skills & Competencies Strategic Acumen: Ability to think strategically, develop long‑term plans, and foresee market trends. Exceptional Negotiation Skills: Proven ability to influence, persuade, and negotiate effectively at all levels. Strong Business & Financial Acumen: Deep understanding of retail economics, P&L management, forecasting, and budget control. Client Relationship Management: Superior interpersonal and communication skills, building and maintaining trust‑based relationships. Analytical Prowess: Proficient in data analysis, market research, and translating insights into actionable strategies. Presentation & Communication: Excellent verbal and written communication skills, presenting complex information clearly. Proactiveness & Initiative: Self‑starter with a strong sense of ownership and accountability. Adaptability: Thrive in a fast‑paced, dynamic, and ever‑evolving luxury retail environment. Luxury Market Understanding: Passion for and in‑depth knowledge of the luxury beauty or retail industry. Technical Proficiency: Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint) and CRM software. What We Offer A challenging and rewarding role within the world's leading beauty company, specifically in its prestigious Luxe Division. Opportunity to work with iconic luxury brands and shape their presence in key retail channels. Competitive salary, bonus scheme, and comprehensive benefits package. Extensive opportunities for professional development and career growth within a global organization. To Apply Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this Senior Key Account Manager role within our Luxe Division. Equal Opportunity Employer We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, or disability. We adhere to all local Labour Relations legislation. Closing Date: 03 December 2025 Seniority level: Not Applicable Employment type: Full‑time Job function: Sales, Advertising, and Other Industries: Manufacturing and Personal Care Product Manufacturing #J-18808-Ljbffr