Manager: Merits Motor Field

5 days ago

Cape Town, South Africa Santam Insurance Full time

Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. Santam's Merit Claims division has a position available for Manager: Merit Motor Claims. This position will be based in Cape Town and will report to the National Manager: Merit Motor Claims. PURPOSE The purpose of the role will be to manage the team of Motor Merit Field Assessors responsible for investigation component of suspicious and potential fraudulent claims. Ensuring that all flagged and segmented Motor Claims are comprehensively investigated to achieve conclusive results and co-ordinating all claims investigation efforts and all other relevant stakeholders e.g. Forensic Services, Insurance Crime Bureau (SAICB). JOB DESCRIPTION Manages and leads a team of Merit Claims Assessors Ensure on-going development of resource by mentoring, guidance and both formal and informal training. Ensuring effective management of high quality standards. Reporting on effective management of claims. Drive customer centricity in line with the Santam way. Prioritise, allocate, manage and monitor investigation of high merit risk claims. Effective merit claims investigation of appropriate quality. Consultation with clients, Third parties, Business and Business Partners on a continuous basis. QUALIFICATIONS AND EXPERIENCE Matric/Grade 12 Degree in Legal or Forensic Qualification will be advantageous Advanced knowledge of short term insurance industry Relevant experience in the investigation of fraudulent claims Management experience in a similar environment. SKILLS Computer Literate (MS Office Package) Excellent communication skills (verbal & written) Negotiating skills Strong interviewing skills, capacity to influence and win confidence Project management skills (delegation, monitoring) Strong people management skills Interpersonal skills (work in a team or independently) Problem solving abilities & abilities to make decisions Strong analytical abilities and evaluate trends objectively Conflict management skills ABOUT THE COMPANY Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets. #J-18808-Ljbffr

  • Motor Desktop Assessor

    3 days ago

    Cape Town, South Africa Santam Full time

    CAREER OPPORTUNITY The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions. The...

  • Motor Dealership Service Manager

    2 weeks ago

    Cape Town, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE** A renowned Cape Town dealership is looking for a skilled Service Manager to oversee a sizable and busy workshop and who can navigate workplace dynamics. Your responsibilities include managing a motivated Technical team, a frontline team focused on customer satisfaction, and ensuring targets...

  • Motor Vehicle Field Assessor

    1 week ago

    Cape Town, South Africa Sanlam Full time

    **Who are we?** At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify...

  • Motor Dealership Sales Administrator

    4 days ago

    Cape Town, South Africa Astor Automotive Staff Full time

    This vibey and upmarket motor dealership is looking for an organised individual with high levels of attention to detail to join their team. As a Sales Administrator, you will be responsible for ensuring deal file compliance, collating all required documents, and verifying their validity, coordinating with the sales team to manage vehicle delivery and...

  • Motor Claims Relationship Manager: Hcv

    2 weeks ago

    Cape Town, South Africa Sanlam Full time

    CAREER OPPORTUNITY- This career opportunity is available at Santam for the Motor Assessing Department as a Motor Claims Relationship Manager: HCV & Farm Implements, who will be based in Cape Town**CRM PRINCIPAL ACCOUNTABILITIES** - Management and control of Motor Body Repairers’ KPI’s - Support Assessing team - Manage and handle complaints - Excellent...

  • Motor Vehicle Technician

    3 weeks ago

    Cape Town, South Africa JM Fitment Centre Full time

    Motor Vehicle Technician required for a SME in Lansdowne, Cape Town We are a RMI approved motor vehicle repair workshop looking for a motor vehicle technician, who is dedicated with high work ethic for fault finding, problem solving and repairs on all types of vehicles. Must have a valid driver’s license, own vehicle will be an advantage. Your ability to...

  • Motor Vehicle Recon Clerk

    4 days ago

    Cape Town, South Africa Astor Automotive Staff Full time

    This very large and busy Motor dealership is looking for an experienced Recon Clerk to join their used car team. You will be required to manage the reconditioning process for the dealership's used vehicles, coordinate with the service department and outside vendors to schedule and track vehicle repairs and reconditioning and manage quality control. It is...

  • Motor Dealership Sales Administrator

    2 weeks ago

    Cape Town, South Africa Astor Automotive Staff Full time

    We are looking for an energetic, detail orientated individual to join a dynamic and highly motivated sales team in an upmarket vehicle dealership. You would be the right-hand person to the Sales Manager and your duties will include, deal file management, quotations, customer queries and all sales administrative functions. You will need to have at least 2...

  • Motor Vehicle Technician

    5 days ago

    Cape Town, South Africa Jm Fitment Centre Full time

    Motor Vehicle Technician required for a SME in Lansdowne, Cape Town We are a RMI approved motor vehicle repair workshop looking for a motor vehicle technician, who is dedicated with high work ethic for fault finding, problem solving and repairs on all types of vehicles. Must have a valid driver's license, own vehicle will be an advantage. Your ability to do...

  • Underwriter - Commercial Lines/Motor - Cape Town

    4 days ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R250 000 - R500 000 per year

    Job Title: Underwriter - Commercial/MotorLocation: Cape TownJob Type: Full-timeJob Summary:Hire Resolve is seeking a highly motivated and experienced Underwriter to join our client's team in Cape Town. The successful candidate will be responsible for assessing and evaluating risks associated with commercial and motor insurance policies, and making sound...