eBilling Team Leader

At Adams & Adams, we pride ourselves on being an industry leader in Africa, driven by a commitment to client centricity and unparalleled service. We foster an environment of trust, collaboration and personal growth for our people and our community. Our success is built on attracting and nurturing exceptional talent while fostering a culture of continuous learning and innovation. We are deeply committed to the development and well-being of our people, striving to create an engaging work environment where everyone can reach their full potential. By empowering our team to bring fresh ideas and innovative solutions to the workplace, we ensure that our clients receive the best possible service. Job Purpose The eBilling Team Leader is responsible for overseeing the end-to-end eBilling operations, ensuring accurate and timely submission of invoices and credit notes via portals, managing a team of eBilling Credit Controllers, driving performance, continuous improvement and client service excellence in the eBilling function. Key Skills, Knowledge and Competencies Ability to lead, coach, and develop a team of eBilling Credit Controllers; allocate workload and monitor performance. Strong understanding of eBilling systems, billing portals, financial controls, reconciliations, and client accounting procedures Knowledge of eBilling portal standards, internal controls, and regulatory requirements; ability to develop SOPs and drive process improvements. Ability to interpret data, identify trends, resolve disputes, and implement improvements. Excellent verbal and written communication skills; ability to liaise with partners, staff, and clients professionally. High level of accuracy in documentation and portal submissions. Skilled in Microsoft Office (Excel, Word, Outlook) and quick to learn new systems. Ability to work under pressure, meet deadlines (especially month-end), and manage multiple priorities. Key Responsibilities Lead and manage a team of 4 eBilling Credit Controllers, including workload allocation, performance monitoring, and coaching. Provide training on eBilling systems, portal requirements, and internal procedures. Set team targets and individual KPIs aligned with departmental objectives. Oversee electronic submission of invoices and credit notes via eBilling portals. Monitor portal usage, timekeeper rate uploads, budgets, and accruals for eBilling accounts. Resolve invoice rejections, disputes, and refunds promptly. Review consolidated billing, trust-to-trust transfers, matter credits, and rebates. Maintain and update eBilling client lists, portal links, and contact details. Ensure timely submission of statements and invoice reports. Generate leads on the financial system. Set up new eBilling clients, including portal access, billing guidelines, and budgets. Liaise with partners, staff, and clients on queries, account status, and billing issues. Reconcile client statements and monitor unapplied credits/funds. Monitor overdue reports and ensure appropriate follow-up and escalation. Review eBilling processes, identify bottlenecks, and implement improvements. Ensure compliance with portal standards, internal controls, and regulatory requirements. Develop and maintain SOPs for the eBilling function. Provide weekly/monthly management reports on eBilling performance and metrics. Act as the primary point of contact for escalated queries. Ensure accurate documentation and professional correspondence. Education Relevant tertiary qualification in Accounting, Finance or Credit Management preferred Additional certification in training in billing systems, portal management or eBilling platforms is an advantage Experience Minimum of 5 years’ experience in eBilling operations Minimum of 2 years’ experience managing a team (approximately 3–5 staff). Strong understanding of billing systems, financial controls, reconciliations, and client accounting procedures Job Specific Competencies Operational Efficiency Account & Client Management Process Improvement & Compliance Communication & Stakeholder Management We are committed to responsible business practices in our internal management and client service. We strive to make a positive impact on our clients, colleagues, profession, and the local community. Seniority level Associate Employment type Full-time Job function Accounting/Auditing Industries Law Practice and Legal Services #J-18808-Ljbffr