Facility & Contract Ops Lead – BPO

Job title : Facility Manager / Contract Manager (BPO) Job Location : Western Cape, Cape Town Deadline : November 02, 2025 Overview We are seeking a highly skilled and experienced Facility Manager / Contract Manager to oversee the daily operations and maintenance of our BPO facility. The ideal candidate will be responsible for ensuring the smooth and...

A leading BPO company in Cape Town is seeking an HR Coordinator to manage recruitment, employee on-boarding, and engagement processes. The ideal candidate has a relevant HR qualification and experience in the BPO industry. This role requires strong partnership management and problem-solving skills, along with proficiency in Microsoft Office tools. Shifts...

QUALITY ASSURANCE - Design, implement and improve company quality standard related to Sales Agents daily calls. - Analyze data in order to find areas for growth. - Training, motivating, coaching, and correcting employees to ensure that standards are met in relation to the score cards provided and implemented daily for both shifts. - Create reports to track...

ELIGIBILITY CLOSING DATE 17.10.2025 REFERENCE NUMBER CS 165/25 Ext SALARY **TCOE**: R1307905.00 p.a. DEPARTMENT Facilities Management DIRECTORATE CORPORATE SERVICES Head - Facilities Management Tenders and Contracts **Requirements**: - A relevant 3 -year tertiary qualification, preferably in Construction, Mechanical / Electrical, Supply Chain Management,...

**FACILITIES LEAD** **Location: Western Cape** **Contract: Permanent** **Overview**: At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. As the world’s largest and most broadly-based healthcare company, we are committed to using our reach and size for good. We strive to improve...

A leading BPO services provider in Cape Town seeks a dynamic Operations Manager to drive customer delight programs and exceed performance metrics. With 2-3 years in BPO operations, exceptional leadership, and a strategic mindset, you will manage operations while ensuring high customer satisfaction. Preferred certification includes Lean Six Sigma Green Belt,...

Creating purposeful careers as we build the future of contact centre solutions Location: Cape Town Reports to: Head of Operations About the Role We’re looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong...

Location: Cape TownReports to: Head of Operations About the RoleWe’re looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong focus on dialler data management and segmentation.This role is pivotal in driving our...

A leading global Business Process Management firm is looking for a Senior Quality Manager in Cape Town, South Africa. This role involves overseeing the quality function and ensuring optimal customer experience delivery. The ideal candidate will have over 5 years of experience in quality management within the BPO sector and a proven track record in...

Location: Cape Town Reports to: Head of Operations About the Role We’re looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong focus on dialler data management and segmentation. This role is pivotal in driving...