Senior Specialist: Business Transformation

Senior Specialist: Business Transformation Vodacom Johannesburg, Gauteng, South Africa Senior Specialist: Business Transformation Vodacom Johannesburg, Gauteng, South Africa When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2025. Role Purpose/Business Unit The Business Consultant will play a crucial role within the Business Transformation Office (BTO), driving data-driven insights and translating them into actionable interventions and projects. This role will be instrumental in understanding customer journeys, analysing business processes, identifying opportunities for improvement and activating projects across the organisation. The Business Consultant will work closely with stakeholders, including business leaders, subject matter experts, and IT teams, to define impactful projects that enhance customer experience, improve operational efficiency, and support strategic decision-making. Your Responsibilities Will Include Key Accountabilities and Decision Ownership Analyse customer data, market trends, and operational performance metrics to identify areas for improvement and opportunities for growth. Leverage a principled-based and data-led approach to conduct in-depth analysis of business requirements, including gathering and documenting stakeholder needs, identifying pain points, and defining success metrics. Translate business needs into clear, concise, and actionable transformation roadmap, projects and acceptance criteria leveraging methodologies like process mapping and service design. Conduct feasibility studies and business cases to evaluate the potential impact of proposed projects. Develop and maintain dashboards and reports to track the business cases and other key performance indicators (KPIs) to monitor the effectiveness of business initiatives and projects. Develop and maintain comprehensive customer journey maps, identifying touchpoints, pain points, and opportunities for improvement across all channels. Conduct customer interviews, surveys, and focus groups to gather customer feedback and understand their needs and expectations. Analyse existing business processes and decision stage gates and identify areas for improvement, such as automation, streamlining, and re-engineering. Design new processes to enhance efficiency and effectiveness across the organisation. Develop comprehensive project plans, including scope, objectives, deliverables, timelines and resource allocation for all assigned transformation initiatives. Lead project teams in the execution of project plans, ensuring adherence to governance and quality standards. Proactively identify and manage project risks, dependencies and the critical path. Stakeholder and Relationship Management Collaborate with project managers to define project scope, develop project plans, and track progress against key milestones. Support the implementation and testing of new systems and processes. Build and maintain strong relationships with executive leadership, department heads, and other key stakeholders. Develop and deliver regular, transparent status reports to the BTO leadership and key stakeholders. Effectively communicate the value proposition of transformation initiatives to all levels of the organisation. Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives. Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals. The Ideal Candidate For This Role Will Have B Degree in Business Administration/Equivalent. A Post Graduate Degree in Technology or a related field is advantageous. 5 - 8 years of experience in business transformation, process improvement, or a related field with demonstrated experience in: Proven experience in conducting business needs analysis, requirements gathering, and process mapping. Strong analytical and problem-solving skills with the ability to analyse data and draw meaningful insights. Experience with data analysis and visualization tools (e.g., Tableau, Power BI, Excel). Knowledge of and experience in Agile methodologies and project management. Excellent communication, presentation, and interpersonal skills. Strong attention to detail and organizational skills. Technical Competencies Strategic mind set and out of box thinking. Experience in solution selling within enterprise customers. Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation. Strong communication skills and the ability to interact comfortably with a cross-section of management, including C-suite executives, at a global level. Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions. Robust understanding of account P&L. Experience working in multinational matrix organisation. Successful track record of managing multi-industry sales teams and demonstrating profitable revenue growth. Strategic Thinking: Translates strategy into clear areas of focus and priorities for. Understanding of the SA telecommunication landscape. Understanding of Companies customer requirements. Understanding of technical concepts and the ability to communicate it as viable appealing market offerings. Understanding of SA business landscape. Understanding of the Value Chain Analysis with regards to various customer businesses. Behavioural Competencies Customer Focus: Prioritizing customer needs and delivering excellent service. Accountability: seeks feedback and identifies opportunities for improvement or innovation. Collaboration: Actively fosters collaboration, seeks input and effectively partners. Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset. Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors). People Management: Ensures team work together to deliver on their responsibilities creating accountability and ownership. Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy. We Make An Impact By Offering Enticing incentive programs and competitive benefit packages. Retirement funds, risk benefits, and medical aid benefits. Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies. Closing date for Applications: 14 October 2025. The base location for this role is Vodacom Midrand Campus. The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Telecommunications #J-18808-Ljbffr