Director of Operations

Director of Operations - Built Environment - (ODB-L10) Requisition #: ODB-L10 Job title: Director of Operations - Built Environment Category: Leadership Contract type: Permanent (Employee) Full Time Zutari: Co-creating an engineered impact. Zutari is a well-established, management-owned engineering firm with almost 90 years' experience. As human-centred engineering consultants and advisors, we are trusted by our clients, business partners, communities, and other stakeholders across Africa.We co-create engineering solutions that have a positive impact and improve people's lives. Zutari values inclusion and recognizes the importance of a diverse, talented workforce, believing that people need other people to succeed. As the Operations Director for the Built Environment business unit in Zutari, the incumbent will play an instrumental role in driving the operational success of the business unit. The incumbent is tasked with operationalizing and leading strategic initiatives, managing day-to-day operations, ensuring consistent service delivery, coordinating cross-functional collaboration whilst ensuring the operational efficiencies to achieve Zutari’s business objectives. This pivotal role requires strong leadership, strategic vision, and the ability to collaborate effectively with internal teams and external stakeholders that deliver exceptional value to our clients whilst ensuring market penetration and the delivery of projects. The incumbent will also be responsible for establishing operational goals, metrics, and KPIs to measure performance and monitor progress at a business unit level. Role responsibilities Strategy Formulation and Operational implementation: Contribute to the development of a comprehensive strategy for the business unit aligned with Zutari’s overarching goals and objectives. Operationalize and monitor the implementation and execution of strategy in the business unit. Share insights gained in project delivery to identify opportunities, meet client needs and ensure competitive intelligence. Service Delivery and Risk Mitigation: Support the development of strong and meaningful relationships with clients and stakeholders to understand their needs and deliver tailored solutions. Review project technical and commercial delivery approach and risk elements pre-contract to prevent and mitigate downstream delivery risks. Ensure project setup according to “The Way We Work” requirements (digital, knowledge management, resourcing, H&S, QES, etc). Selection, accreditation and appointment of appropriate Project Executives and Opportunity Managers to lead projects from inception to close out. Ensure successful delivery of all projects within the business unit, adhering to quality requirements, timelines and ensuring commercial success. Focus on service delivery to ensure client acquisition and retention of key clients. Monitor project progress and performance to proactively identify potential risks or issues and implement mitigation strategies to ensure project success. Escalate commercial, technical, financial and reputational risks to the appropriate levels. Resource Management: Optimize the efficient use of business unit and Zutari resources to align with current and future work demands, maximizing operational effectiveness. Allocate resources effectively, considering project priorities, staff capabilities, and budget constraints. Ensure that there is appropriate technical training and development for existing AND new staff to ensure quality work across the business unit. Operational Management: Oversee day-to-day operations, ensuring efficient project delivery, training of employees, resource allocation, and budget management. Establish and monitor key performance indicators (KPIs) to drive operational excellence. Give guidance to opportunity management, structuring of responses and partner management. Implement and oversee technical standards, procedures and compliance within the business unit. Monitor financial metrics, analyze variances, and implement corrective actions as necessary to achieve financial objectives. Oversee and review change in project scope (variation orders) in support of the project managers. Responsible for the financial performance of the business unit, in accordance with business plans and budgets. Implement measures to ensure value creation and enhance operational efficiency within the business unit, including proactive cost management initiatives. Streamline processes, identify opportunities for improvement, and drive operational excellence across the business unit to enhance productivity. Collaboration and Co-ordination: Ensure effective communication and collaboration across business units to coordinate smooth execution. Coordinate seamless integration of solutions and delivery of offerings. Build and maintain relationships with key strategic partners, clients, and industry bodies. Experience/Knowledge At least 8-10 years of proven experience in an operations role of a similar nature. Experience working in the engineering or consulting profession is preferred. Must have a network, and experience working with both private and government clients. Proven leadership and management experience in a professional services environment with a focus on operational efficiency. Strong understanding of customer relationship management, client services, and