Professional Services Engineer

4 weeks ago

Johannesburg, South Africa Cloud Lydr Full time

Location & Position City of Johannesburg, Gauteng, South Africa. Professional Services Engineer – Cloud LYDR. Overview The Professional Services Engineer (PSE) plays a key role in implementing and extending SaaS solutions — RIVO and DOKA‑SaaS — to deliver value‑added services and seamless customer experiences. This role combines technical expertise, analytical thinking, and business understanding to bridge the gap between customer requirements and product capabilities — ensuring smooth integrations, effective data migrations, and optimal use of the platform's built‑in extensibility. The PSE collaborates closely with Customer Success Managers (CSMs) and Business Analysts (BAs) to translate business needs into practical, secure, and scalable technical implementations. Key Responsibilities Deliver value‑added services and technical implementations for RIVO and DOKA‑SaaS customers. Design and implement system integrations using solution‑approved APIs and data utilities. Support data migration from legacy systems or other applications into solution SaaS environments. Conduct technical workshops with customers and internal teams to define, map, and configure solutions. Ensure that all delivered solutions adhere to solution SaaS architecture, compliance, and security standards. Document configuration, mappings, and integration design for internal knowledge and future reuse. Implementation Approach Integrate – Connect RIVO and DOKA‑SaaS with customer systems through solution‑available APIs. Migrate – Upload and transform customer data using official migration and upload tools. Design – Build and maintain mapping logic, configuration rules, and workflow connectors. Collaborate – Work hand‑in‑hand with CSMs and BAs to align technical implementation with business goals. Advise – Guide customers on technical best practices, system usage, and data preparation for smooth onboarding. Tools & Constraints Use built‑in SaaS tools and frameworks: solution REST APIs and utilities. Data upload / migration frameworks available in RIVO and DOKA‑SaaS. Workflow and integration managers (e.g., Zapier, Drools, BPM engines). Operate within SaaS boundaries – no access to backend code or database. Configuration and mapping through approved product interfaces. What Is Not Allowed Code or customize real application logic within RIVO or DOKA‑SaaS. Deploy, or manage server infrastructure. Directly access production or staging databases. Handle on‑premise or private‑cloud installations – this role is SaaS‑only. Experience & Skills 3–6 years in Professional Services, Technical Consulting, or SaaS Implementation roles. Experience integrating systems via APIs (REST, JSON, XML). Familiarity with data transformation, migration, and mapping logic. Strong understanding of SaaS environments and integration platforms. Soft skills: analytical, precise, and detail‑oriented; comfortable working directly with customers and explaining technical concepts; collaborative mindset – thrives in partnership with CSMs and BAs. Bonus: Experience in trade finance, banking integrations, or fintech systems. #J-18808-Ljbffr

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