Customer Care Agent

4 weeks ago

Gqeberha, South Africa Spec-Savers Distribution Full time

Join to apply for the Customer Care Agent role at Spec-Savers Distribution Closing Date: 2025/11/07 Reference Number: KFM -2 Job Title: Customer Care Agent Job Type: Permanent Business Unit: Spec-Savers South Africa Department: Call Centres Number of Positions: 1 Location: Port Elizabeth, Eastern Cape, South Africa Minimum Education Level: Grade 12 | National Certificate Job Category: Customer Service Job Advert Summary To provide exceptional customer service by handling inbound and outbound calls, responding to email and live chat and WhatsApp queries, and managing online feedback such as Google reviews. The role requires strong communication skills, computer literacy, and a customer-centric mindset. ICARE values: Innovation, Collaboration, Accountability, Respect, and Empathy. We foster creativity and forward-thinking solutions to drive excellence. Our collaborative approach brings together diverse perspectives to achieve shared goals, accountability ensures we take ownership of our actions to build trust and credibility, respect is at the core of our interactions, and empathy guides us to understand and support others. Minimum Requirements Matric or equivalent 1 year of customer service experience preferred (call centre or retail environment advantageous) Basic computer literacy Familiarity with email, chat platforms, and CRM systems Basic knowledge of Google reviews and online customer engagement Proficiency in English Duties and Responsibilities Answer inbound customer calls in a professional and timely manner Make outbound calls to follow up on customer and store queries, feedback, or service-related issues Respond to customer and store queries via email, WhatsApp and live chat platforms Monitor and respond to Google reviews and escalate concerns where necessary Log and track customer and store interactions using internal systems Provide accurate product, service, and policy information Resolve customer and store complaints efficiently and empathetically Follow up to ensure resolution and customer satisfaction Maintain a positive, professional attitude in all customer and store interactions Seniority level Entry level Employment type Full-time Job function Other Warehousing General notes Referrals increase your chances of interviewing at Spec-Savers Distribution. #J-18808-Ljbffr

  • Customer Care Agent

    4 weeks ago

    Gqeberha, South Africa Spec-Savers South Africa Full time

    Overview To provide exceptional customer service by handling inbound and outbound calls, responding to email and live chat and WhatsApp queries, and managing online feedback such as Google reviews. The role requires strong communication skills, computer literacy, and a customer-centric mindset. Values At our company, we live by our ICARE values: Innovation,...

  • Customer Care Agent

    4 weeks ago

    Gqeberha, South Africa Neptune Full time

    Overview To provide exceptional customer service by handling inbound and outbound calls, responding to email and live chat and WhatsApp queries, and managing online feedback such as Google reviews. The role requires strong communication skills, computer literacy, and a customer-centric mindset. At our company, we live by our ICARE values : Innovation ,...

  • Customer Support Agent

    4 weeks ago

    Gqeberha, South Africa Spec-Savers Distribution Full time

    Job Information Closing Date: 2025/11/05 Reference Number: KFM -1 Job Title: Customer Support Agent Job Type: Contract Business Unit: FeverTree Financial Services Department: Call Centres Number of Positions: 1 Location: Port Elizabeth, Eastern Cape, South Africa Minimum Education Level: Grade 12 | National Certificate Job Category: Customer Service Job...

  • Customer Support Agent

    4 weeks ago

    Gqeberha, South Africa KFML Holdings (PTY) Ltd Full time

    Overview The Customer Support Agent will form part of the Applications Department and will be responsible for assisting customers in completing and finalizing their account applications. The role requires clear communication, attention to detail, and the ability to manage tasks efficiently in a fast-paced environment. At our company, we live by our ICARE...

  • LCL Export Agent

    4 weeks ago

    Gqeberha, South Africa Performit Personnel Full time

    We are looking for an experienced LCL Export Agent for a Global Company in Port Elizabeth. The Hamburg LCL Hub Export Agent is responsible for executing Export LCL hub duties in strict alignment with Local, Regional, and Global LCL policies, driving operational excellence, cost leadership, and customer satisfaction. The role is key to supporting LCL growth...

  • Sales Agent( Matriculants Welcome)

    2 weeks ago

    Gqeberha, South Africa NESHINNA PROMOTIONS Full time

    Neshinna Promotions is seeking enthusiastic and driven Sales Agents to join our dynamic team in Port Elizabeth. As a Sales Agent, you will play a key role in promoting and selling our products and services to potential clients. This is an excellent opportunity for matriculants who are looking to kickstart their career in sales and marketing. Responsibilities...

  • Customer Care

    5 days ago

    Gqeberha, South Africa Cashbuild Limited Full time

    A leading retail company in Gqeberha is seeking a General Assistant to ensure excellent customer service and effective merchandising. Responsibilities include assisting customers, maintaining store safety, merchandising stock, and managing customer queries. Candidates should have at least a Grade 10 education and relevant experience, alongside strong...

  • LCL Export Agent

    4 weeks ago

    Gqeberha, South Africa Performit Personnel Full time

    We are looking for an experienced LCL Export Agent for a Global Company in Port Elizabeth.The Hamburg LCL Hub Export Agent is responsible for executing Export LCL hub duties in strict alignment with Local, Regional, and Global LCL policies, driving operational excellence, cost leadership, and customer satisfaction. The role is key to supporting LCL growth...

  • Care Case Manager Port Elizabeth

    5 days ago

    Gqeberha, South Africa Headhunters Full time

    Reference: PE -RW-1 Our client operating in the medical insurance space is seeking a Medical / Managed Care Claims Case Manager to join their team based in Port Elizabeth - on a 6 month fixed term contract. Nursing Diploma or Degree essential!EE candidate preference.An awesome career opportunity awaits! Duties & Responsibilities Role Purpose The purpose of...

  • Customer Care Champion

    2 weeks ago

    Gqeberha, South Africa Dis-Chem Pharmacies Full time

    A leading pharmacy chain in Gqeberha is seeking a committed Customer Consultant for their Baywest Mall store. Responsibilities include interacting with customers, managing inventory, and ensuring effective communication across teams. The ideal candidate will have a Grade 12 certificate and at least 1 year of experience in a related field. A strong command of...