Client Engagement Adviser

3 weeks ago

Cape Town, South Africa Santam Insurance Full time

Overview An exciting permanent opportunity has become available within Santam Client Solutions for a Client Engagement Adviser. The successful incumbent will be based at our offices in Tygervalley, Cape Town. Stay safe online. Santam offers tips to help you stay cybersafe: Learn more. What will you do? The Client Engagement Adviser will offer world class products and services to clients, whilst achieving targets related to quality, productivity and compliments in a call center environment. What will make you successful in this role? Accurately capture client information on the relevant system. Execute client requests within the agreed timeframes, quality standards and legislation. Handle all the administrative tasks according to agreed standards and turnaround times. Engage with clients in a client-centric manner. Ensure accurate completion of client requests and follow up to ensure queries are resolved timeously, as per service level agreement. Provide effective, efficient and professional service to all clients and offices, both telephonically and through written correspondence. Ensure client service level agreements are met and exceeded. Demonstrate excellent time management skills. Achieve consistent productivity targets. Qualification and Experience Grade 12 / Matric NQF Level 4 Qualification in Short Term Insurance Regulatory Exam (RE 5) advantageous 5-7 years of experience in Customer Service (preferable within Short-Term Insurance) Willing to work shifts as well as overtime Knowledge and Skills Strong verbal and written communication skills Ability to work under pressure Self-motivated Administration Core Competencies Drives results Cultivates innovation Specific Requirements There will be a probationary period of three (3) months, consisting of two phases: a six (6) week training period after which knowledge will be assessed, and an on-the-job evaluation phase during which progress is measured against targets. TIPS & TRICKS Getting ready for your interview There is not just one way to be successful at Santam. Interviewing is a two-way process that helps us learn about you and what you could do here. Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade. #J-18808-Ljbffr

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