Organisational Change Management

Overview Organisational Change Management (OCM) Lead Job Summary We are seeking a highly experienced Organisational Change Management (OCM) Lead to drive the people side of change for complex, multinational ServiceNow implementations. This role combines strategic influence with practical delivery, ensuring adoption and cultural alignment for digital transformation initiatives across diverse geographies, including the Middle East, Africa, and global markets. You will be accountable for embedding best-in-class OCM practices while working with challenging stakeholders in high‑pressure environments. As a trusted adviser, you will bridge strategy and execution—shaping change strategies, building leadership alignment, and ensuring measurable adoption outcomes. Key Responsibilities Strategic Leadership Promote the business vision and link change adoption to measurable business outcomes. Employ and adapt structured methodologies (Prosci, ADKAR, Kotter, or equivalent) to fit diverse cultural and organisational contexts. Partner with HR and client leadership to align behaviours, competencies, and performance systems with transformation goals. Act as a change advocate by mobilising leaders and informal influencers to champion adoption. Programme & Project Delivery Lead OCM strategy and execution for large‑scale ServiceNow programmes. Develop and deliver comprehensive change management plans covering stakeholder engagement, readiness, communications, training, and resistance management. Work closely with project managers, ServiceNow consultants, and technical teams to integrate OCM into delivery lifecycles. Facilitate executive‑level workshops to gain alignment, manage resistance, and build sponsorship in difficult client environments. Communication & Engagement Design and deliver multi‑channel communication strategies, leveraging tools such as Canva, Adobe, Teams, Miro, SharePoint, and Zoom. Create culturally tailored communications and training materials for multi‑country rollouts. Monitor communication effectiveness through measurable engagement metrics. Measurement & Continuous Improvement Define and monitor change KPIs, ensuring continuous alignment between strategy and execution. Conduct readiness assessments, impact analyses, and stakeholder feedback loops. Adapt OCM strategies based on measurable adoption progress and stakeholder feedback. Educate executives and project teams on OCM practices, coaching them to sustain long‑term transformation. Required Qualifications Minimum 5+ years of OCM experience, with at least 3 years in ServiceNow or enterprise platform transformations. Demonstrated success leading OCM in multicultural, multinational environments, ideally in the Middle East and Africa. Strong grasp of change frameworks (Prosci, ADKAR, Kotter). Proven track record engaging difficult stakeholders in high‑pressure situations. Exceptional communication, facilitation, and stakeholder engagement skills. Skilled in modern communication / collaboration tools (Teams, Miro, Zoom, Adobe, Canva, etc.). Willingness to travel internationally. Preferred Qualifications OCM Certification (e.g., Prosci Certified Change Practitioner or equivalent). Experience with ServiceNow Partner projects. Background in consulting, enterprise SaaS, or technology transformation. Degree in Organisational Psychology, Business, or Communications. Fluency in Arabic is a plus. Competencies Business Acumen : Understands drivers of business growth and profitability; aligns OCM to enterprise strategy. Building Relationships : Develops formal / informal networks, collaborates across cultures, influences decision‑makers. Change Advocate : Demonstrates personal commitment to change, mobilises others during uncertainty, mitigates resistance. Influencing Others : Uses persuasive communication to build trust, gain buy‑in, and shape outcomes across diverse audiences. Outcome-Driven : Defines and achieves challenging goals; links OCM outcomes to business impact. Strategic Thinking : Anticipates long‑term implications, challenges assumptions, and applies creative solutions. Cross-Cultural Sensitivity : Adapts strategies for diverse geographies, languages, and organisational contexts. Why Join Us? At Quintica, we foster innovation and growth. Join our team of experts to work on cutting‑edge ServiceNow solutions, collaborate with industry leaders, and make an impact by transforming business processes with technology. Why It Matters Stakeholder Engagement Score - Ratings / feedback from executives, sponsors, and business leaders on transparency, communication, and collaboration during the programme. Demonstrates the OCM Lead's ability to build trust and manage difficult stakeholders. Change Readiness Score - Pre- and post‑change assessments of organisational preparedness for transformation. Measures how effectively the OCM Lead prepared the organisation for adoption. Communication Effectiveness - Open / read rates, engagement with communications, and clarity feedback from end‑users. Validates ability to communicate complex changes clearly across cultures. Training Completion & Effectiveness - % of users completing required training, with post‑training confidence levels captured via surveys. Shows the OCM Lead ensured capability‑building and readiness. Client Satisfaction (CSAT) - Client feedback scores (including NPS or equivalent) specifically rating OCM leadership, communication, and impact on project success. Ensures the OCM Lead delivers measurable value and maintains strong client relationships. #J-18808-Ljbffr