Project Lead: Retention

4 days ago

Cape Town, South Africa Independent Schools Association of Southern Africa Full time

Curro Holdings is a JSE-listed independent schooling provider that offers quality education from the early childhood development phase to Grade 12. Curro prides itself on providing an ethical, values-based environment and offers learner-centric, balanced, innovative and relevant curricula across schools. Curro Holdings seeks to appoint a Project Lead: Retention (full-time) at Curro Head Office in Bellville, Cape Town to commence duties in February 2026 The Project Lead – Retention monitors day-to-day learner retention indicators across all schools. The role conceptualizes, plans, and executes retention-focused campaigns to minimize learner attrition, build customer loyalty, and amplify positive word-of-mouth for the brand. The incumbent supports portfolio management, collaborates with school marketers, and is a brand ambassador, ensuring best-in-class retention practices and continuous improvement in the learner and family experience. Curro is an equal-opportunity employer, therefore preference will be given to EE candidates. Key Responsibilities & Performance Areas: Support the portfolio manager in all learner retention matters Develop, plan, and execute retention-focused projects/campaigns promoting brand loyalty and long-term tenure Collate, analyze, and report on retention data, utilizing internal tools Collaborate interdepartmentally to identify at-risk schools and implement retention plans Enhance the effectiveness and relevance of retention activities Track school retention performance; alert management to any concerning indicators Maintain school retention trackers and committee notes Develop relevant, actionable content for bulletins and termly submissions for schools Retention Desk Management Monitor the retention desk and email accounts Oversee daily feedback to schools, ensuring prompt issue resolution Weekly reporting on retention ticket status (resolved, high priority, breached) Keep informed on CRM system developments, liaising with relevant departments School Liaison and Training Collaborate with school marketers to innovate and refine learner experience initiatives Onboard new school marketers/bursars/administrators to retention practices Deliver refresher training to schools with high numbers of at-risk learners Brand & Corporate Identity Management Serve as a brand ambassador for the group Uphold correct usage of corporate identity in all retention-related documentation Qualifications, experience and skills Degree or Diploma in Marketing Qualification in Customer Service Legal Requirements: Valid Driver’s License Proficiency in MS Office (Word, Outlook, Excel, PowerPoint) Strong project management and analytical skills Brand management expertise Excellent time management, planning, and organizational skills Attention to detail and problem-solving ability Service and relationship-oriented Enthusiasm, reliability, and integrity Excellent interpersonal and communication skills (written and verbal) Ability to work autonomously and collaboratively Understanding of confidentiality and data protection requirements Please note that you will need to submit a comprehensive CV and copies of your qualifications and SACE registration (if applicable) as part of your online application. Closing Date 05/12/2025 Bellville, Cape Town, Western Cape, South Africa #J-18808-Ljbffr

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