Team Manager- SP Back Office

2 weeks ago

Cape Town, South Africa Sigma Connected Group Full time

Join to apply for the Team Manager role at Sigma Connected Group . Team Leader As a Team Leader, you will lead a team of Customer Advisors, drive operational performance, ensure regulatory compliance, and focus on treating customers fairly. You will report directly to the Service Delivery Manager. What Your Day-to-Day Will Look Like You will coach and develop the team into a high‑performance culture, manage staff through continuous communication, feedback and motivation, set and review KPIs, resolve people‑related issues, and maintain high standards of professionalism and compliance. You will also oversee staffing needs, productivity, quality and ensure that targets and client service level agreements are met. What Amazing People Will Bring To The Role Strong technical ability, leadership qualities, knowledge of KPI management, agent performance, scheduling, and Microsoft Office. Experience in coaching, mentoring, handling escalations, driving performance and a background in operational processes and regulatory compliance. Requirements Matric (Grade 12) or equivalent qualification Proficient in basic Excel Strong analytical and problem‑solving skills Understanding of operational processes and regulatory compliance Experience in coaching and mentoring teams Experience handling escalations and driving performance Familiarity with KPIs such as customer satisfaction, efficiency and treating customers fairly Strong coaching experience Good auditing skills Strong resilience under pressure Good command of the English language (written and verbal) Confident leader who thrives in pressured, dynamic environments Knowledge of IR / HR processes Effective communication across all levels of the organization Benefits 3 consecutive recognitions by the Sunday Times as a Best Place to Work Career development and internal promotion opportunities Monthly, quarterly and annual awards with prizes Employee Assistance Program (EAP) and Mental Health First Aiders Tree in the Sigma Forest after probation to monitor carbon footprint Medical insurance covering doctor visits, optometrist appointments, dental assistance, funeral cover and group life cover Transportation benefits including shuttle services Internal social media platform for collaboration Commitment to an equal, diverse and inclusive workplace How to Apply Apply via ICIMS. If you meet the criteria, we will proceed with shortlisting and begin your application process. Referrals increase your chances of interview by 2x. Information Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industry: Outsourcing and Offshoring Consulting Get notified about new Manager jobs in Cape Town, Western Cape, South Africa . #J-18808-Ljbffr

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