Dynamics & Automation Lead: Workflow, Training & Analytics

2 weeks ago


Cape Town, South Africa Milpark Education Full time

An educational institution in Cape Town is seeking an Enablement and Automation Specialist to enhance operational efficiency in the contact center. Responsibilities include designing workflows, maintaining knowledge systems, and providing technical training on CRM and communication tools. The ideal candidate has experience with Microsoft Dynamics and data analytics to improve the experiences of both students and agents.#J-18808-Ljbffr


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    An educational institution in Cape Town is seeking an Enablement and Automation Specialist to enhance operational efficiency in the contact center. This role involves designing workflows, maintaining knowledge systems, and providing technical training on CRM and communication tools. The ideal candidate has experience with Microsoft Dynamics 365 and a strong...