Universal Control Lead

4 weeks ago

Cape Town, South Africa Sigma Connected Group Full time

Join to apply for the Universal Control Lead role at Sigma Connected Group . We are looking for an outstanding individual to lead our universal control functions and report to the Universal Control Manager. Responsibilities Coordinate recovery caused by business continuity issues and monitor frontline behaviours, efficiency, and availability. Ensure the compilation and distribution of schedules aligned to contact centre requirements and manage annual leave. Identify staffing challenges, assess quarterly performance through KPA reviews and support planning and scheduling. Utilise data and analysis to provide practical solutions to workforce management challenges. Manage absenteeism according to company policy and support the delivery of a high‑quality real‑time service. Qualifications Minimum 2 years’ experience in workforce essential and 2 years managing a team. Knowledge of WFM tools, real‑time adherence, intraday management and schedule optimization. Proficiency in reporting tools such as Excel, Power BI and WFM platforms (e.g., Genesys, Verint, NICE). Strong analytical mindset and ability to interpret performance data and recommend actions. Excellent verbal and written communication and strong stakeholder management experience. Ability to work in a high‑pressure, fast‑paced environment with strong time management and prioritization skills. Benefits Medical insurance – covers doctor visits, optometrist appointments, dental assistance and funeral cover. Transportation benefits – shuttle services to ease your commute. Career development – internal promotions following your probationary period. Employee assistance program (EAP) and mental health first‑aiders. Annual awards and recognition programmes. A supportive, diverse and inclusive workplace. We don’t see the value in making candidates jump through hoops. If you meet all relevant criteria, we’ll proceed with the next steps. #J-18808-Ljbffr

  • Universal Control Lead

    3 days ago

    Cape Town, Western Cape, South Africa Sigma Connected Group Full time R400 000 - R800 000 per year

    What being part of the Sigma Family means for youUniversal Control LeadWe are currently looking for more amazing people to join the Sigma Family as a Universal Control Lead. Before we tell you more about this opportunity, let us share why you should join us at Sigma. You will report to the Universal Control Manager.Who are the Sigma Family? At Sigma, we...

  • Universal Control Manager

    1 week ago

    Cape Town, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity...: You will be accountable for the delivery, maintenance and evolution of a standardized Planning Toolkit working closely with Planning peers to evolve and improve. You will ensure the seamless setup of and Universal Control service introduction for new accounts. You will be responsible for standardizing UTC outputs,...

  • Universal Control Analyst

    2 weeks ago

    Cape Town, South Africa Sigma Connected Group Full time

    What being part of the Sigma Family means for you: **Universal Control Analyst** As a Universal Control Analyst, you provide leadership, guidance, and support to the Universal Control Team. You will collaborate within the BPO Resource Planning function, partnering with strategic and tactical planning teams to ensure effective planning and real-time service...

  • University Outreach

    2 weeks ago

    Cape Town, South Africa Global Talent Partners Full time

    A leading outreach organization in Cape Town is seeking a Marketing and Outreach Coordinator to enhance engagement across university communities. This role focuses on building relationships, coordinating events, and creating meaningful content that inspires students. Ideal candidates will possess strong project management skills and a background in marketing...

  • Director of University Partnerships

    5 days ago

    Cape Town, South Africa HyperionDev Full time

    **ABOUT US**: HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and...

  • Head of University Partnerships

    1 week ago

    Cape Town, South Africa HyperionDev Full time

    Head of University Partnerships (Cape Town) - Cape Town | Hybrid ABOUT US HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We collaborate with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and...

  • University Engagement Coordinator

    5 days ago

    Cape Town, South Africa GVI Full time

    **_Drive Global Impact through Higher Education Partnerships - ** **Location**: Remote | **Start Date**:ASAP | **Duration**: 4-5 months, with the possibility of extension **BRING YOUR TALENT TO LIFE WHERE IT MATTERS MOST** Are you a natural connector with a passion for building meaningful relationships? Do you want to use your communication and research...

  • Head of University Partnerships

    2 weeks ago

    Cape Town, South Africa HyperionDev Full time

    **ABOUT US**: HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and...

  • Universal Banking Team Leader

    3 weeks ago

    Cape Town, South Africa Standard Bank Group Full time

    Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career‑enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals to businesses of all sizes,...

  • Universal Banking Team Leader

    4 weeks ago

    Cape Town, South Africa Standard Bank Group Full time

    Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career‑enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals to businesses of all...