Divisional Manager

4 days ago

Pretoria, South Africa Tourvest Travel Services Full time

Introduction The incumbent of this role is responsible for the Account Management role within public sector as well as managing a team of Strategic Relationship Managers (SRM) within this Division. This team currently undertakes the role of managing the operations and client relationships at various levels within the clients, maintaining and retaining clients, strategic value add and analysis of the customer travel management programme. This role includes support, mentorship & guidance to the SRM team, with a specific focus on the unique public sector portfolio requirements to ensure all targets and objectives of the business are achieved as well as maximum client retention and revenue collection. Duties & Responsibilities Build and maintain multilevel relationships with clients, including PA's, travel bookers, C‑suite, procurement heads, travel decision makers and operations contacts. Explore opportunities for organic growth within the client base. Hold one‑on‑ones with the SRM team monthly to review KPI of the relevant SRM. Identify additional revenue opportunities per client and understand financial viability (cost per transaction, profit, performance). Understands client fee model per client, including annual fee negotiations and increases. Aligns service delivery and value‑add delivery to contract terms. Ensures the team maintains the Client Master Plan, completed and updated quarterly for every client. Produces relevant Client Travel Data reviews, dashboards, and strategic value contributions, presented time‑ly to local client contact, GM, and C‑suite. Shifts client spend to preferred partners away from non‑preferred partners. Maintains ongoing supplier relationships and meetings. Completes a detailed monthly report including risks, opportunities, and highlights per client. Works with global technology solutions implemented within clients, supporting and guiding the SRM team. Provides service to various accounts located in Durban and Cape Town, traveling as necessary for meetings and interactions. Understands Travelit technology comprehensively to support and guide the SRM team; demos and maintains the technology; drives and analyzes online adoption. Assists customers with maintenance of the site and provides training when necessary. Utilizes the online booking tools implemented within the global client base for day‑to‑day support, ad‑hoc training, and structural changes. Demonstrates Microsoft proficiency (Word, PowerPoint, Excel). Maintains comprehensive knowledge of Microsoft tools, online booking technologies, client sectors (global, international, local) and public sector nuances. Manages supplier interactions and negotiations, and continues business consulting in selling technology solutions. Leads client reviews and workshops, presenting research and analysis. Qualifications & Experience Matric Qualification. Degree / Diploma in Business Management. Minimum 5 years of experience within public sector. Minimum 5 years of experience managing staff. Minimum 5 years of account management experience. Minimum 15 years of Travel experience. #J-18808-Ljbffr

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