Desktop Engineer

Desktop Engineer (WELKOM) Join to apply for the Desktop Engineer (WELKOM) role at Logicalis 3 days ago Be among the first 25 applicants Why choose Logicalis? It’s not just IT solutions, It’s IT global know-how Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity. Join us and become a part of something epic ROLE PURPOSE The role is responsible for the smooth running of our customer’s workstation environment and troubleshooting customer incidents. The engineer will support environments where infrastructure includes, but is not limited to, local wired equipment, application support, hardware recommendations and operating systems. The roles support the customer through the resolution of incidents relating to infrastructure as reported by the customer, as well as through performing general maintenance at the customer based on best practice methods raised through schedule tasks or through our monitoring platforms. Role Responsibilities Day-to-day support of our customer’s workstation environments. Perform project related duties regarding new deployments or development requirements. Troubleshooting technical faults and providing satisfactory fixes to the customer. Regularly updating customers on progress of faults by telephone and email. Regularly updating Logicalis ticketing system with quality notes detailing progress and actions completed on open incidents, problems and change requests. Providing day to day administration for managed service customers. Providing input to customer facing Technical Incident Reports. Capturing repeat faults and undertaking root cause analysis. Proactive identification of fault trends. Maintaining and updating customer technical documentation. Constant knowledge capture and sharing. Development of peer relationships with key suppliers. Work with the other departments to understand and share technical strategy. Delivery Responsibilities Work as part of the on-call rota and ensure resources are always available 24X7 and respond within SLA time frames. Attend customer sites for onsite project and support related activities. Help identify gaps in existing technical documentation, knowledge, and skills. Creating and maintaining of technical customer documentation. Ensuring customer transition pre-requisites are delivered. Undertake technical audits for key customers where issues have been identified and as part of the Service Improvement Process. Providing input to customer facing Technical Incident Reports. Supporting clients on site and remotely with all workstation and application related problems. Key Performance Indicators Change Implementation Quality. Complete Partnership and Technical Skill Certifications Requirements. ... Skills And Competencies Accountable Execution. Agile Transformation. Cross-Business Engagement. Entrepreneurial Spirit. Excellent Customer Solutions. Impactful Communication. Inclusive Teamwork. ... #J-18808-Ljbffr