Director: Key Account Management

Director: Key Account Management - Chemical DP World City of Johannesburg, Gauteng, South Africa Director: Key Account Management - Chemical DP World City of Johannesburg, Gauteng, South Africa Director Key Account Management Chemical in Sub-Saharan Africa will focus on DP World’s top-tier strategic clients across Chemical industry in Sub-Saharan Africa. Responsible for cross-selling and up-selling all DP World capabilities to existing clients and developing the business in alignment with the overall strategy. Being the support point of contact from operations for all key client matters, anticipating client needs based on industry and global trends and client performance. The Key Account Management Chemical SSA will be responsible for maintaining and growing the existing book of business and finding new clients in the Chemical space. The role requires a successful collaboration between operations and commercial on contract renewal strategies and addressing scope change opportunities (cross-selling and up-selling) commercially within the existing business. Influence and assist with operational implementation, contributing to client’s satisfaction, reducing risk and improve profitability. Job Context Key Account Management Chemical SSA is critical for the success of DP World’s growth strategy and to maintain global and regional relationship with its key clients across the Chemical industry vertical. The role will focus on client growth through extension of DP World capability offering within existing accounts (farming) as well as hunting for new business in SSA region. This role will also link with Global Key Accounts Management to align strategies and to assist in opening doors for global accounts in the SSA region as well as drive cohesion between business units in SSA. Director Key Account Management Chemical SSA will work and influence all leaders of all relevant support functions to ensure all commercial activities are supported (operations, operational excellence, finance, IT, HR, legal,) She/he will provide leadership, processes and direction to the commercial organization and she/he will develop talents being accessible, hands-on and leading by example. Key Performance Areas: Accountable for coordinating and assisting in implementing the KAM Framework for strategic existing Chemical clients, providing direction and promoting collaboration with BD Sales and operational teams. Meet and exceed financial growth targets for the assigned global Chemical customer accounts and/or new customers annually and expand our geographic and solutions offering footprint with these accounts across DP World service portfolio Maintain understanding of customers’ expectations relative to operational solutions, costs and results Keep key account plans relevant and up to date and measure/follow up on the strategic actions of the key account and also highlight progress to date Identify and in collaboration with account owners and sponsors, assist in develop relationships with key decision makers at all levels within an account Manage governance structure and Communications Plan by assisting scheduling and facilitating Biannual and Quarterly Business Reviews with assigned strategic clients as well as monthly operational meetings. Construct Account Plans in consultation with operations to understand the customer's business (strategically, operationally, financially), understand the customer's buying process and identify all influences, intimately understanding their requirements Maintain an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to win Generating new Greenfields business by applying end-to-end DP World model in designing of end-to-end solutions. Coordinate RFQs for new business opportunities as required and renewals of existing business with assigned clients engaging other functions as required and own the commercial relationship and contract negotiations Follow the internal commercial process, procedures and thresholds Foster a close cooperation between Account Management, Business Development (Sales), Operations, Operational Excellence and all other functions (IT, HR, Finance, etc.) Partner with colleagues in other regions on broader opportunities for global clients and industry verticals Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies Perform other related duties as assigned Qualifications Required: Degree or equivalent in Supply Chain, Business Administration or Transport/Logistics Proven track record of having consistently achieved on a sales quota at a relevant scale Experience and Skills Required: Minimum >8 years’ experience within the transport, logistics or freight forwarding industry (or similar service industry) with focus on Key Account Management or Sales role. Leading and managing a team Experience in Key Account Management and/or Sales Experience in Chemical Market/Industry in SA and/or SSA Experience within Logistics Exposure to and working knowledge of all facets of contractual requirements. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. EEO Statement DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Management Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at DP World by 2x Get notified about new Director of Account Management jobs in City of Johannesburg, Gauteng, South Africa . 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