Credit and Collections Analyst

2 weeks ago


Cape Town, South Africa DigiCert Full time

Credit and Collections Analyst (6- month contract) DigiCert, Cape Town, Western Cape, South Africa We're a leading, global security authority that provides AI-powered encryption solutions trusted by major ecommerce brands, cloud providers, financial systems, and more. Job Summary We are looking for an experienced and highly motivated Credit and Collections Analyst who will develop and improve our company's accounts receivable collection process. What you will do Ownership of AR aging; manage collections efficiency metrics and act as the first point of contact for customer disputes and billing inquiries. Meet defined department goals and activity metrics. Participate in process improvement projects. Recommend accounts for suspension after proper collection activities. Communicate account status to the Collections Manager. Analyze and resolve open cash (unapplied) amounts promptly. Process and review account adjustments. Reconcile customer disputes related to payment of outstanding balances. Maintain assigned accounts – customer calls, account adjustments, small balance write‑off, customer reconciliations, and credit memo processing. Reduce delinquency for assigned accounts. Perform other assigned tasks necessary to support the Collections Department. Collaborate with sales and senior management to accelerate the collection process. Follow up effectively with Sales and Sales Operations regarding customer accounts. Establish and maintain effective relationships with customers and sales. Ensure compliance with all company policies. Support ad‑hoc projects. What you will have Currently pursuing a university degree in Business, Finance, Accounting or a related field (advantageous). Experience in an accounting, budgeting or finance role. 3 years of experience in B2B customer collections. Experience reviewing company financials and establishing appropriate credit limits to mitigate risk. NetSuite ERP experience preferred. Excellent account reconciliation skills. Excellent communication skills, both telephone and written. Proficiency with MS Excel, MS Word, and other Microsoft Suite products. Strong organizational skills. Ability to work and communicate across multiple teams and functions. Benefits Provident Fund Medical Aid + Gap Cover Employee Assistance Program Life Insurance Disability Insurance Seniority level: Mid-Senior Level Employment type: Contract Job function: Accounting/Auditing and Finance Industries: Technology, Information and Internet #J-18808-Ljbffr



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