Customer Services Team Lead
2 days ago
Overview Customer Service Team Leader Premium Lifestyle & Homeware Brand Lead with heart. Serve with excellence. Inspire through quality. A well-established, design-driven South African lifestyle and homeware brand is looking for an experienced Customer Service Team Leader to manage and inspire its dynamic support team in Cape Town. Known for its sculptural products and international customer base, the brand places customer satisfaction at the core of its business. You'll play a pivotal role in driving a world-class service experience that matches the brands values: elegance, functionality, and creativity. Key Responsibilities Lead and mentor a customer service team (phone, email, and online platforms), promoting a culture of service excellence. Monitor daily operations to ensure SLAs, KPIs, and customer satisfaction goals are met. Conduct regular performance reviews, coaching, and training sessions. Operational Excellence Oversee the processing of online orders, returns, exchanges, and customer queries across platforms. Drive continuous improvement through service innovation and customer feedback analysis. Ensure accurate use of CRM and ticketing systems and improve workflow efficiency. Escalation & Problem Solving Handle complex customer escalations professionally and in line with the brands tone and service standards. Collaborate with logistics, e-commerce, retail, and product teams to resolve issues promptly and proactively. Reporting & Insights Generate weekly and monthly reports on customer service performance, complaints, trends, and opportunities for improvement. Provide insights to support marketing, online sales, and product development teams. Qualifications Minimum 3-5 years of experience in customer service, with at least 12 years in a team leader or supervisor role. Experience in retail, e-commerce, or premium lifestyle/consumer goods brands. Strong understanding of customer service platforms, CRM systems, and omnichannel communication. Excellent communication skills (written and verbal), with a calm, diplomatic, and solution-driven approach. A hands-on, empathetic leader who leads by example and thrives in a fast-paced, customer-centric environment. Join a brand known for its creativity, innovation, and design integrity. Work in a collaborative, values-driven culture where customer care is more than a department—it's a brand pillar. Be part of a team that supports both local and international customers, giving you scope for learning and impact. Access employee discounts, professional development opportunities, and a beautiful work environment surrounded by creativity. Ready to Apply? If you're a confident communicator with a heart for service and a talent for team leadership, we would love to hear from you. #J-18808-Ljbffr
-
Customer Service Team Lead
3 days ago
Cape Town, South Africa Silvertree Capital (PTY) ltd Full timePet Heaven is renowned for its commitment to providing high-quality pet products and exceptional customer service. As a brand, Pet Heaven prioritizes the health and well-being of pets, offering a wide range of premium food, treats, toys, and accessories to cater to various needs and preferences. With a strong online presence and a user-friendly platform,...
-
Customer Service Team Manager
1 week ago
Northern Suburbs, Western Cape, South Africa Tenacity Financial Services Full time R250 000 - R450 000 per yearTo manage and oversee the smooth functioning of a team of Customer Service Agents in order to achieve service levels, positive customer experiences and to build and maintain an integrated and balanced people management approach.Manage daily operations:Supervise, lead and performance manage a team of agentsDrive and manage client service objectives and...
-
Century City Drive, Cape Town, WC, South Africa WNS Global Services Full time R250 000 - R500 000 per yearCompany Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Customer Services Coordinator Imports
17 hours ago
Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time**Job Purpose** Ensure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures**.** **Primary...
-
Customer Service Team Leader
2 weeks ago
Cape Town, South Africa Telebest Full timeOur client has an opportunity available for a Customer Service Team Leader. Requirements Degree in Consumer behaviour, Communications, Business or equivalent – beneficial. 2+ years in a customer service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre, or equivalent role - essential. Experience within...
-
Customer Service Team Lead
2 weeks ago
Cape Town, South Africa The Legends Agency Full timeA leading South African lifestyle brand in Cape Town is seeking a Customer Service Team Leader to manage and inspire its support team. The role focuses on driving a world-class service experience aligned with the brand's values. The ideal candidate has 3-5 years of customer service leadership experience, ideally in retail or e-commerce, and possesses...
-
Customer Service Team Lead: Drive Quality
2 weeks ago
Cape Town, South Africa Telebest Full timeA leading staffing solutions provider in Cape Town is seeking a Customer Service Team Leader. The ideal candidate will have over 2 years of experience in a team lead role in customer service, preferably in the FMCG sector. Responsibilities include supporting team development, ensuring compliance, and preparing performance reports. This position offers an...
-
Customer Services Team Leader
2 weeks ago
Cape Town, Western Cape, South Africa Call Centre Staffing Full time R600 000 - R1 200 000 per yearOur client is seeking an experienced Customer Service Leader to enhance the team's capability in handling customer complaints effectively with a customer first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service. While driving continuous...
-
Customer Service Team Leader
3 weeks ago
Cape Town, South Africa Keen Full timeKeen – Cape Town, Western Cape, South Africa About Keen At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high‑performance digital experiences for global brands. Keen helps some of the most exciting U.S. and international...
-
Customer Service Team Leader
18 hours ago
Cape Town, South Africa Keen Full timeAbout Keen At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands. Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that...
