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Overview Customer Support Agent (Transaction Investigator) - Cape Town - Salary R8 000 to R15 000 per month A fast-growing South African fintech payment solutions provider, enabling secure, simple, and reliable online transactions for merchants across industries, including e-commerce and iGaming. Duties and Responsibilities Monitor, triage, and resolve customer queries across Telegram, Slack, Email , and other channels, meeting first-response and resolution SLAs. Investigate payment issues end-to-end (failed/declined transactions , reversals, chargebacks, payout delays), identify root causes, and drive timely resolution. Detect and escalate suspicious activity or potential fraud patterns to Risk/Operations; follow through until closure. Contribute to a 24/7 support rota (including some weekends and public holidays) and maintain excellent service quality across shifts. Minimum Requirements Matric / Grade 12 (required). 6 to 12 months of experience in customer support/service (fintech, payments, ecommerce, or online gaming advantageous). Strong analytical, investigative mindset; able to think creatively to solve transaction issues. Excellent written and spoken English ; confident communicator across chat and email. Comfortable working shifts (including weekends/public holidays) and in a fast-paced startup team (±15 people). Proficient with collaboration and messaging tools (Telegram, Slack, email) and quick, accurate typing. Full-time, Shift-based (3 rotations). Experience with a helpdesk/CRM (e.g., Zendesk, Freshdesk, Intercom) and basic data analysis in spreadsheets. Relevant tertiary study (e.g., Marketing or related) is a plus. #J-18808-Ljbffr