Senior IT CRM Tech

3 weeks ago


Cape Town, South Africa Blue Pearl Full time

Overview Senior IT CRM Tech Lead role at Blue Pearl in Cape Town, Western Cape, South Africa. The role focuses on leading a team in upgrading from Sales Cloud to Communication Cloud, integrating communication-specific functionalities with the core Salesforce platform. Responsibilities Be the interface between business entities and the various technical areas for the design, architectural and development of CRM/BSS Telecom journeys. Own the architectural and design decisions for the team/squad. Lead as an executor and visionary behind the technical solution; collaborate with all team members to create a modular, scalable solution that accommodates future architectural changes. Drive engineering practices in test-driven development, continuous integration, and automated deployment. Coach the team to solve complex problems. Review & approve the design and development of CRM solutions such as Salesforce, ServiceNow, and others. Qualifications Must have proven hands-on experience leading the shift from Sales Cloud to Communications Cloud. At least 8 years of experience in software design & development of CRM solutions (Salesforce, CRM Solutions, Salesforce Communications Cloud, Siebel, Oracle Solutions & ServiceNow). Salesforce Data Model & Objects: knowledge of Salesforce objects, relationships, and schema design. Process Automation: experience with Process Builder, Flow Builder, and Workflow Rules for automating business processes. Familiarity with APIs and tools for COMM Cloud for managing customer services, billing, and provisioning. Agile management; strong experience in leading a team. Education: Grade 12 certificate or equivalent; relevant degree or diploma in Business Management. Job details Seniority level : Mid-Senior level Employment type : Full-time Job function : Information Technology Industries : IT Services and IT Consulting Location: Cape Town, Western Cape, South Africa #J-18808-Ljbffr


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