Customer Experience Manager

3 weeks ago

Cape Town, South Africa Ext Full time

About The Role As Exante's Customer Experience Manager, you'll be at the heart of our commitment to customer‑centricity. You will proactively champion service excellence across all teams, act as the voice of the customer, and spearhead initiatives that elevate satisfaction and loyalty. Reporting Line : Marketing Director  Worksite : Remote Responsibilities Embed the Voice of the Customer Advocate internally for customer needs, collaborating with cross‑functional teams to prioritize and implement customer‑driven projects. Build and maintain strong stakeholder relationships to turn insights into action. Monitor & Improve Satisfaction: develop and maintain a framework for tracking customer satisfaction metrics. Conduct client interviews (phone, online, face‑to‑face) to gather feedback. Analyze customer insights to identify trends, drive improvement plans, and raise satisfaction scores. Drive Cultural Change: lead and support initiatives that embed customer‑first methodologies across the organization. Challenge the status quo and hold teams accountable for service quality. Escalation & Resolution Act as the central escalation point for service issues for top‑valued clients. Perform root‑cause analysis, define corrective actions, and coordinate next steps to resolve outstanding cases. Competitive & Market Analysis Research market trends and competitor practices. Propose recommendations to continuously enhance our customer experience. Optimize Customer Welfare Oversee the effective use of customer welfare processes. Identify vulnerable clients and ensure regional teams implement appropriate support measures. Enhance Key Touchpoints Collaborate on improving the UX of critical customer interactions: registration, funding/withdrawal requests,

  • Customer Experience Manager

    4 weeks ago

    Cape Town, South Africa Heineken Nv Full time

    Job Title : Customer Experience Manager Immediate Superior : Customer Services Manager Location : Tygervalley Function : Supply Chain Sub Function : Customer Service and Logistics Type of Contract : Permanent Reference Number : Closing Date : 13 / 10 Applications are invited for a Customer Experience Manager position in our Customer Services team based at...

  • Customer Experience Manager

    2 weeks ago

    Cape Town, South Africa Heineken International B.V. Full time

    We Go Places! How about you? Immediate Superior: Customer Services Manager Location: Tygervalley Function: Supply Chain Sub Function: Customer Service and Logistics Type of Contract: Permanent Reference Number: 145135 Closing Date: 13/09/2025 Applications are invited for a Customer Experience Manager position in our Customer Services team based at...

  • Customer Experience Manager

    3 days ago

    Cape Town, South Africa Teleperformance South Africa Full time

    **Job Overview** The Supplier Customer Experience manager will be responsible for enhancing the customer experience delivered by our partners today and support changes that will impact our suppliers such as growth or process. **Main Responsibilities** - Facilitate conversations around growth with suppliers & internal stakeholders to ensure - headcount...

  • Customer Experience Manager

    6 hours ago

    Cape Town, Western Cape, South Africa Liquid Thought Full time R120 000 - R180 000 per year

    *IntroductionWe are looking to employ a Customer Experience Manager for an exciting opportunity within the Omni Channel division of Clicks Retailers. This role will be based at Clicks Head Office, Woodstock, Cape Town and will report to the Head of Omni Channel.Minimum RequirementsJob related knowledge*Understanding of customer journey mapping and Digital...

  • Customer Experience Manager

    2 weeks ago

    Cape Town, South Africa Exante Full time

    About the job Customer Experience Manager Company & Culture EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments - including stocks, ETFs,...

  • Customer Experience Manager

    6 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R250 000 - R450 000 per year

    Customer Experience Manager (CX/UX)Job ObjectivesOmnichannel Strategy DevelopmentAssist in the design and implementation of the omnichannel strategy aligned with business goals and customer expectations.Integrate digital and physical customer touchpoints, including e-commerce, mobile app, in-store services, and customer support.Collaborate with stakeholders...

  • Customer Experience Manager

    2 weeks ago

    Cape Town, South Africa Exante Full time

    About the job Customer Experience Manager Company & Culture EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments - including stocks, ETFs,...

  • Customer Experience

    3 weeks ago

    Cape Town, South Africa Technovation Full time

    Our Client is a leading consumer financial services business, providing credit and related products (such as store / credit cards, personal loans, digital credit and insurance) to customers through major retail partners and digital channels. The business model combines retail finance and financial services, with a strong emphasis on digital applications,...

  • Delivery Lead: Build High-Performance Operations

    2 weeks ago

    Cape Town, South Africa Customer Experience People SA (Pty) Ltd Full time

    A customer experience management firm in Cape Town is seeking a Head of Delivery to ensure effective operational delivery. The ideal candidate will lead a team, manage performance metrics, and foster strong client relationships. Responsibilities include coaching team leaders, overseeing operational goals, and driving continuous improvement initiatives. The...

  • Customer Experience

    1 week ago

    Cape Town, Western Cape, South Africa technovation Full time R1 800 000 - R2 500 000 per year

    Our Client is a leading consumer financial services business, providing credit and related products (such as store/credit cards, personal loans, digital credit and insurance) to customers through major retail partners and digital channels. The business model combines retail finance and financial services, with a strong emphasis on digital applications,...