Receptionist / Administrator (Fixed Term Contract)

Job Overview Let's Write Africa's Story Together Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description This role is responsible for front line reception and switchboard management, various office administrative duties including Junior PA responsibilities. The incumbent is individually accountable for achieving results through own efforts. This role is based in Kloof, Durban. The role also includes assisting with product administration in accordance with business, process and compliance rules as well as dealing with the relevant Product Administrators, where required. Responsibilities Front Face Reception / PA Welcome and receive clients in a professional manner. Respond to incoming calls, take accurate messages and resolve basic queries. Travel bookings including flights, hotel/accommodation, cars/shuttles. Ordering stationery & kitchen stock as required. Takes care of administrative processes and produces monthly stats. Logs and keeps accurate records and details up to date. Printing and scanning as required. Prepare necessary documentation for client meetings. Liaise with product providers to obtain policy and investment information, statements and supporting documents. Basic processing of required documentation in order to finalise submission to product providers. Assists team‑members with various additional tasks (e.g., catering assistance, room set‑up). Assists with the coordination of client meetings and meeting rooms. Assist with Access control, access tokens / access cards and alarm codes for colleagues. Team leader for all First Aiders and Emergency Wardens. Investigate issues relating to health and safety and review the effectiveness of health and safety measures that have been put in place. Ongoing training for incident reporting, making sure the team is on track. Accountable for service delivery through own efforts. Makes increased contributions by broadening individual skills. Collaborates effectively with others to achieve personal results. Accepts and lives the company values. Qualifications and Experience Required Matric & tertiary qualification (Office Administration or relevant qualification) At least 3 years of front‑face reception administration experience in a financial services environment Telephone etiquette Service excellence Excellent command of English Good communication skills Client centric Strong administrative skills Ability to handle stressful situations in a vibey dynamic team Time management Proactive and a self‑starter Be professional and presentable Dependable and punctual Positive attitude and willingness to assist wherever needed Oracle Proficiency would be advantageous Own transport would also be advantageous Skills Action Planning Client Management Computer Literacy Database Administration Desktop Publishing (DTP) Executing Plans Management Reporting Network Administration Numerical Aptitude Office Systems Oral Communications Policies & Procedures Report Review Resource Scheduling Competencies Collaborates Communicates Effectively Drives Results Ensures Accountability Plans and Aligns Tech Savvy Education NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent Closing Date 06 November 2023, 23:59 Additional Information The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience. #J-18808-Ljbffr