BPO Operations Lead: Growth, CX

**A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. - We are a global team united by our desire to connect diverse people with shared values for a bolder impact. - We employ just over a thousand team members across...

QUALITY ASSURANCE - Design, implement and improve company quality standard related to Sales Agents daily calls. - Analyze data in order to find areas for growth. - Training, motivating, coaching, and correcting employees to ensure that standards are met in relation to the score cards provided and implemented daily for both shifts. - Create reports to track...

A dynamic BPO provider is seeking a Marketing Manager to lead strategic marketing initiatives and drive business growth. This role involves managing brand identity, leading digital marketing efforts, and ensuring alignment between sales and marketing teams. The ideal candidate has over 5 years of experience in B2B marketing, strong leadership skills, and a...

Our Client is a leading consumer financial services business, providing credit and related products (such as store/credit cards, personal loans, digital credit and insurance) to customers through major retail partners and digital channels. The business model combines retail finance and financial services, with a strong emphasis on digital applications,...

Location: Cape TownReports to: Head of Operations About the RoleWe’re looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong focus on dialler data management and segmentation.This role is pivotal in driving our...

Our Identity: At IGT Solutions, we are trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world’s most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth...

Creating purposeful careers as we build the future of contact centre solutions Location: Cape Town Reports to: Head of Operations About the Role We’re looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong...

Location: Cape Town Reports to: Head of Operations About the Role We’re looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong focus on dialler data management and segmentation. This role is pivotal in driving...

A leading BPO company in Cape Town seeks a Service Delivery Manager to oversee team performance and ensure operational excellence. The role involves coaching Team Managers, managing client relationships, and driving continuous improvement initiatives. Candidates should have significant BPO management experience and strong communication skills. This full-time...

Job Description: Our client is seeking an experienced and results-driven Head of Operations to oversee their contact centre operations at their site in Umhlanga, Durban. The ideal candidate will own the leading and managing of operational teams to support our clients across multiple industry verticals, ensuring efficiency, productivity, and exceptional CX...