Technical Support Engineer Cape Town

Overview Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions. More about this Ozow fantastic position Many support queries are of a technical nature and therefore as an Ozow support engineer you should have a good understanding of Ozow’s system, programming languages, techniques, and concepts used. A key part of this role would be to assist external developers in their attempts to successfully integrate their respective systems with the Ozow system. Role and responsibilities From a support technician to engineers’ point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. You need to ensure that you know the policies and SLAs that are in place and always adhere to them. In the role of support, you are accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer. Ideal candidate / Qualifications A proven minimum experience of 2-4 years as a Technical Support Agent Relevant tertiary qualification in information technology, Computer Science or relevant field Experience working with APIs and system integrations Experience in dealing with payment gateways is a nice to have (not a requirement) Experience troubleshooting logs and using dev tools such as Postman to identify root causes An ability to assist other engineering teams and merchants in their integration of our services The ability to work shifts and stand by as Our TSE team provides 24/7 support A good understanding of computer systems, mobile devices, and other technical products The ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving skills An ability to work under pressure, particularly when dealing with times of high demand The ability to provide step-by-step technical help, both written and verbal Interview and process During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills. Compliance As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards. Ready to be exceptional? Apply now Keen to know more? Interested in joining our rocket ship? To find out more about life at Ozow, head over to our Careers Page here Apply for this job indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you based in Cape Town or willing to relocate to Cape Town upon successful application? * Select... Will you be willing to work a minimum of 3 days in office? * Select... Are you willing to work 24h shift rotations? * Select... What is your highest qualification? (eg. Bachelor\'s Degree, Diploma, Certificate) * LinkedIn Profile * What is your most recent salary (Cost to Company)? * What is your desired salary (Cost to Company)? * Race * Nationality * Do you have any restraint of trade that may impact this application? * Select... If someone referred you to this position please state their name and surname. If no one referred you the please type \'NA\' * I consent to Ozow receiving and processing my personal information and special personal information (as defined in the Protection of Personal Information Act 2013 (“POPI”)) for purposes of this application and in the recruitment process in general. I confirm that the personal information and any special personal information I am providing to Ozow is accurate and up to date. I confirm that I have read and agree to Ozow’s Privacy Policy - * Select... #J-18808-Ljbffr