Global Contact Centre Manager — Budgets, Training

Contact Centre Supervisor Employment type: permanent Salary: Market Related Location: Sandton, South Africa Job Functions: Operations Industries: VAS SPECIFICATION A payment solutions provider is looking for a Contact Centre Supervisor to oversee the Operations of the Contact Centre including managing productivity and quality work of the advisors. Ensuring...

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Location: ZAF - Sandton, Meadowview Ln (Johannesburg, Healthcare)Job Posting Title: Manager, Contact Centre, HealthcareTime Type: Full TimeMain Purpose of the RoleWe require...

**Purpose of the job**: Responsible for training new recruits and supporting experienced employees to improve their performance. Creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated in order to achieve ultimate customer satisfaction. **Responsibilities and **Duties**: - Developing...

Onecart is hiring ! Main Function. - To supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness and working with dissatisfied customers to overcome complex issues. Scheduling shifts to accommodate both customer preferences and shift management needs * To manage and oversee all aspects of the Company’s Customer...

Closing date: 27/11/2025Number of positions: 1Recruiter name: Silindokuhle BawutiReference number: 61356Workplace Type:On-sitePermanent Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB To lead, manage and guide a team to reach required...

Closing date: 13/11/2025 Number of positions: 1 Recruiter name: Silindokuhle Bawuti Reference number: 61503 Workplace Type: On-site Fixed Term Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB To lead, manage and guide a team to reach...

Main Purpose of Job To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose. Key Responsibility Areas Leading and managing a team Personal Effectiveness Essential Education An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification Desired Education A...

**KEY RESPONSIBILITIES** The role of a Call Centre Agent includes but is not limited to the following responsibilities: - Providing world-class service to all of our players - Strive for ‘first-contact-resolution’ on all customer queries - Ensuring that all communication and volume received during their respective shift is dealt with in the required...

Hiring, training, coaching, and leading call center representatives as they provide support for customers. - Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives - Leading team meetings, asking questions to better understand the calls...

Raizcorp is seeking a highly competent and experienced learning centre manager (learning programme manager) with a proven background in learning centre and learning compliance management to run a very successful centre in Sandton, Johannesburg. Our learning centre manager ensures that every program running in their centre is fully compliant, well-delivered,...