Senior Technical Support Engineer

3 weeks ago

Cape Town, South Africa Digicert Full time

DigiCert – About Us DigiCert is a leading, global security authority that is disrupting our own category. Our encryption is trusted by major ecommerce brands, the world's largest companies, cloud providers, entire national financial systems, the internet of things, and even embedded devices such as surgical pacemakers. We help companies put the abstract idea of trust to work – that is digital trust for the real world. Job Summary DigiCert is looking for a detail‑oriented, energetic Senior Technical Support Engineer to join our team in Cape Town. The role focuses on ensuring the quality of our internal and customer‑facing security products and providing world‑class support via phone, email, and screen sharing. Responsibilities Project a professional company image through phone, email, and screen sharing interactions. Report proprietary system inconsistencies / bugs. Collaborate with cross‑functional teams to resolve issues and provide solutions. Recognize, document, and alert supervisors of trends in customer calls. Research through Knowledge Base articles, labs, and other means to resolve customer issues. Master internal tools used for timely problem resolution. Contribute to DigiCert Knowledge Base. Participate in an on‑call rotation. Take Level 2 escalations and validate issues / bugs within your own test environment. Provide internal trainings to peers to increase product knowledge. Qualifications 2‑year degree in IT, related technical degree, or equivalent work experience. Minimum 4 years of experience in technical support. Working knowledge of Kubernetes and Docker. Working knowledge of REST APIs. Strong problem‑solving and troubleshooting skills. Working knowledge of PKI certificates. Working knowledge of Unix operating systems. Working knowledge of Java and OpenSSL. Strong knowledge of networking topologies. Excellent oral, written, and interpersonal communication skills. Detail‑oriented with excellent organizational skills and self‑motivation. Team oriented with the ability to work with people from diverse backgrounds. Excellent knowledge of Microsoft products and applicable software. Industry‑related certificates are a plus (Security+, MSCE, Unix Certifications). Benefits Provident Fund Medical Aid + Gap Cover Employee Assistance Program Life Insurance Disability Insurance #J-18808-Ljbffr

  • Senior Structural Engineer | Technical Lead for Buildings

    2 weeks ago

    Cape Town, South Africa Gig Engineer Full time

    A leading engineering consultancy in Cape Town seeks a Senior Professional Structural Engineer to provide technical leadership in the Structural Engineering team. The candidate must have a minimum of 15 years of experience and be registered with ECSA as a PrEng. Responsibilities include managing projects, mentoring junior engineers, and ensuring compliance...

  • Senior Structural Engineer

    4 weeks ago

    Cape Town, South Africa Gig Engineer Full time

    About the Role We are looking to recruit a Senior Professional Structural Engineer to fulfil the role of Technical Lead in MCF & Industry in South Africa teams, which are looking to recruit to expand and develop their South Africa‑based Structural Engineering team to assist with our growing workload. Requirements Desired Qualifications and Professional...

  • Senior Technical Support Engineer

    5 days ago

    Cape Town, Western Cape, South Africa Gravit8 Information Technology Full time R360 - R1 200 per year

    MUST BE BASED IN SOMERSET WEST AREA. Applicants outside of this area will not be considered.Support Engineer – Senior Technical SupportLocation: Somerset West, CT (South Africa-based) | Salary: Negotiable, based on experienceAre you the go-to person for solving tech problems? Do you enjoy working with people and making a real difference in their day by...

  • Senior Support Engineer

    4 weeks ago

    Cape Town, South Africa iLaunch Full time

    About the job Senior Support Engineer - VMWare Job brief Cape Town Area. Leading Client in the Technology Industry requires a Senior Support Engineer to provide Virtualisation infrastructure support Responsibilities Providing 3rd Line Support VMware support Analysis of system health with in-depth reporting Preventative maintenance Architect new solutions...

  • Technical Support Engineer

    3 weeks ago

    Cape Town, South Africa Avure Hpp Full time

    Overview JBT Marel is seeking a Mechanical Engineer for a technical support role in Cape Town. The ideal candidate will develop and review service products with the aim to increase revenue. Responsibilities Develop service products, e.g., Tactical / Strategic Technical Solutions and Go-to-Market. Implement revenue-growth strategies (ProCare, Consumables,...

  • Senior Support Engineer

    7 days ago

    Cape Town, Western Cape, South Africa ILaunch Full time R90 000 - R120 000 per year

    Job briefCape Town Area.Leading Client in the Technology Industry requires a Senior Support Engineer to provide Virtualisation infrastructure supportResponsibilitiesProviding 3rd Line SupportVMware supportAnalysis of system health with in-depth reportingPreventative maintenanceArchitect new solutionsAssist with escalations from 2nd line Support...

  • Senior Technical Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa TechConnect GmbH Full time R500 000 - R750 000 per year

    Senior Technical Support EngineerWe are are seeking a team player to be part of a high performing Global team. You will be responsible for supporting all aspects of the IT systems and services - M365 and AWS focus. Additionally, the role includes responsibility for ensuring the security and integrity of computer operations and systems development. You will...

  • Technical Support Engineer

    3 days ago

    Cape Town, Western Cape, South Africa Avure HPP Full time R400 000 - R800 000 per year

    Overview ...JBT Marel is seeking a Mechanical Engineer for a technical support role in Cape TownThe Opportunity ...The ideal candidate will be responsible for the development and review of service products with the aim to increase revenue.This role requires a strong technical background and a commitment to delivering exceptional customer service which will...

  • Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa iLaunch Full time R90 000 - R120 000 per year

    Provide technical support and troubleshooting for end-users and clientsRespond to and manage support tickets in a timely and professional mannerDiagnose, resolve, and document hardware, software, and network issuesInstall, configure, and maintain system hardware, software, and peripheralsMonitor system performance, backups, and security complianceAssist with...

  • Senior Aeronautical Technician

    5 days ago

    Cape Town, South Africa SAA Technical Full time

    **Job Purpose**: The Aviation Technician will perform maintenance inclusive of servicing, self-inspecting, repairs, overhaul, testing, basic trouble shooting and modifications to aircraft engines, airframes and components in accordance with task cards, check sheets and work instructions, complying with SAAT Manufacturers and regulatory authority requirements...