Community Operations Manager

4 weeks ago

Johannesburg, South Africa Architectural Services Full time

Community Operations Manager (West Rand) Reports directly to the Branch Manager and indirectly to the Regional Operations Manager. Overall Purpose of the Job The Community Operations Manager assists the Branch Manager with growth initiatives (OI, customers, attrition, etc.) and implements the local community strategy within the branch. Minimum Requirements Senior Certificate or equivalent Post matric qualification in General Management (advantageous) At least 3 years of experience at a mid-management level Grade B PSIRA Certificate (including reaction) Valid driver's licence (minimum 2 years) Grade B Security Certificate (existing or to be obtained upon appointment) Firearm competency (handgun, business purposes) Duties & Responsibilities Develop and continuously refine a proactive training strategy for patrols, stand-off points, joint operations, and visibility drives. Evaluate customer needs to drive strategy development and identify high-attrition, high-crime, and low-reconnection areas; arrange 1–2 operations per week in identified sites. Analyse crime trends and plan special operations (FADT and / or joint operations) to combat identified trends. Measure and report on crime reduction and client growth related to the proactive strategy. Conduct quarterly area security risk assessments and propose solutions to Branch Manager. Build working relationships with key SAPS personnel and attend relevant meetings. Assist in organising joint SAPS operations, visibility drives, and roadblocks. Ensure media channels (WhatsApp groups) are set up and that message acknowledgement, dispatch, and feedback processes are followed. Compile monthly reports on proactive measures for stakeholders. Attend serious crime incidents personally and assist clients with security needs. Coordinate with LSS site steering committees and marketing / communications for PR material. Support the Regional Operations Manager in enforcing patrols, standoff points, and SOP adherence. Maintain budget, control overtime and expenses, and manage procurement. Lead recruitment, performance appraisals, and disciplinary processes. Maintain PSIRA registration, competencies, and training records. Manage fleet logistics, firearms requirements, and payroll processes. Ensure compliance with corporate Zero Harm philosophy and improve health and safety. On-call 24 hours for area management. Competencies Computer literate (MS Office, advanced Excel, PowerPoint) Extensive knowledge of operations, sales, technical, and administration Integrity and trust People focused and customer focus Command and time management skills Business acumen and drive for results Managing and measuring work; building effective teams EEO Statement We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times, historically disadvantaged candidates and Black female candidates are encouraged and supported in the FSG team. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. #J-18808-Ljbffr

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