Team Leader-Pipeline

2 weeks ago

Johannesburg, South Africa Quantanite Full time

Job Title: Customer Service Associate Location: Rosebank/ Sandton About us: Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service every time. We’re not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MöBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact. If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you’ll feel right at home here. About the role: Lead a dynamic field team focused on providing exceptional service and operational excellence. You will be responsible for coaching, managing performance, and driving key success metrics across your territory. Key Responsibilities Team Leadership & Development: Mentor and coach Service Professionals and Lead Service Professionals, conducting regular performance reviews and goal-setting sessions. Foster a positive, learning-oriented team environment to improve retention and team morale. Operational Efficiency: Monitor labor utilization versus production, optimizing efficiency to meet KPI and service-level targets. Manage daily payroll, schedules, and resource allocation to support field operations. Customer Experience & Retention: Ensure delivery of top-tier customer service; identify opportunities for upselling or cross-selling services. Resolve customer escalations and support complaint handling processes to maintain satisfaction. Performance Monitoring & Reporting: Track team performance using dashboards and metrics; report status to field managers and implement improvement plans. Recruiting & Onboarding: Collaborate with recruitment teams to address staffing needs; participate in interviewing, hiring, and onboarding processes. Compliance & HR Understanding and Maintain adherence to all safety regulations Qualifications High school diploma required; further education or certifications in management or leadership a plus. 2–3+ years of supervisory or team leadership experience, ideally in field services or operational roles. Proven ability to lead teams, drive performance, and manage multiple responsibilities. Strong analytical, problem-solving, and communication skills. Proficiency in using digital tools and performance dashboards (e.g., Google Drive, CRM, scheduling software). What We Offer: Benefits: Medical Aid allowance, provident fund (self-funded), group life, funeral cover. Training: Comprehensive training programs to enhance leadership and customer service skills. Career Growth: Opportunities for career advancement and professional development within the company. Work Environment: A supportive and collaborative work culture focused on innovation and continuous improvement. #J-18808-Ljbffr

  • Team Leader-Pipeline

    1 week ago

    Johannesburg, Gauteng, South Africa 99ac4378-9aeb-4512-8682-ddc764cc3c9b Full time R48 000 - R72 000 per year

    Job Title: Customer Service AssociateLocation: Rosebank/ SandtonAbout us:Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world's fastest-growing brands scale smarter, work faster, and...

  • Team Leader-Pipeline

    1 week ago

    Johannesburg, Gauteng, , South Africa Quantanite Full time R250 000 - R500 000 per year

    Job Title: Customer Service AssociateLocation: Rosebank/ SandtonAbout us: Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world's fastest-growing brands scale smarter, work faster,...

  • Supply Chain Planning Manager

    1 week ago

    Johannesburg, South Africa Pack Leader Full time

    **Introduction to Pack Leader** Pack Leader operates 3 branches in Cape Town, KZN, and the Central Distribution Centre and Head Office in North Riding, Johannesburg, from where the role will be based. The role requires an individual with a tertiary qualification. Expert skills in Excel are a prerequisite with the ability to perform If Queries, Vlookups...

  • Technical Team Leader

    2 weeks ago

    Johannesburg, South Africa FNB Namibia Full time

    Technical Team Leader page is loaded## Technical Team Leaderlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 4, 2025 (12 days left to apply)job requisition id: R43325# **Job Description**The Java Team Lead will be responsible for leading a team of Java developers in designing, developing, and...

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    1 week ago

    Johannesburg, South Africa Ofentse Human Resource Specialists Full time

    **_OFENTSE HR SPECIALISTS IS RECRUTING FOR THE POSITION OF TEAM LEADER !!_** **REQUIREMENTS**: - Grade 10 - Competent B certificate - Competent A certificate - Team Leader competency certificate - Minimum 2 years practical experience in Mining Environment - Medical Certificate of Fitness to work underground - **_ N.B CANDIDATE MUST PREFERABLY RESIDE IN OR...

  • Team Leader

    3 days ago

    Johannesburg, South Africa i-Talk Financial Services Full time

    Blu Train Group require a self-motivated, target driven individual to join our call Centre as a Team Leader, to manage a teams of 10-15 call centre agents. All applicants must have previous outbound call centre experience. Job Summary As a Team Leader you must be able to support your team. The Team Leader will be responsible for all success of their team by...

  • Team Leader

    2 weeks ago

    Johannesburg, South Africa Hominum Management Solutions Full time

    VACANCY: TEAM LEADER MANUFACTURING OPERATIONS We are looking for a Team Leader with strong technical and operational experience to join our dynamic manufacturing team in Krugersdorp, Gauteng. Minimum Requirements:Fitter and Turner or Maintenance background5 to 10 years experience in a manufacturing or production environmentProven leadership abilities and...

  • Team Leader

    1 week ago

    Johannesburg, South Africa premium connections Full time

    insurance broker is expanding. new branch is opened is Gandhi square. we are looking for team leaders with experience in an insurance industry doing door to door field work. team leaders will recruit,motivate ,teach ,achieve sales target and build a sales team door to door selling funeral. **Requirements**: - matric /grade 11 - ability to read ,write...

  • Technical Team Leader

    2 weeks ago

    Johannesburg, South Africa Rmbwestport Full time

    Technical Team Leader page is loaded## Technical Team Leaderlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 4, 2025 (12 days left to apply)job requisition id: R43325# **Job Description**The Java Team Lead will be responsible for leading a team of Java developers in designing, developing, and...

  • Team Leader

    4 days ago

    Johannesburg, South Africa Webhelp Full time

    **Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...