Special Adjuster: Heavy Commercial Claims

Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. Find your perfect role at Santam A position has become available for a Field Assessor, Heavy Commercial Vehicle (HCV) claims. The position will be based in the Motor Claims department in Middleburg. The candidate will be expected to work from and in Mpumalanga and neighbouring regions. WHAT WILL YOU DO? Quote and assess damage against a provided or requested quotation. Decide whether to replace or repair part. Ability to identify and use aftermarket spares when vehicle warranty has expired. Refer to expert if required. Generate claims report and communicate the outcome with client and intermediary. Determine market value of vehicle for settlement (valuation). Establish outstanding finance details, release settlements and documents for salvage management. Ability to Authorise for repair, cash settlement, replace or write-off. Complete investigative / merit report. Make notes on claims systems, process claims and upload documents. Required to load the order amendments. Responsible to sign off the Final Repair Calculation (FRC). Responsible for posting claims to care. Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters. Accountable to manage all Heavy haulage Motor type claims (Trucks, Trailers, Agriculture equipment, etc.). QUALIFICATIONS AND EXPERIENCE Matric/Grade 12. VDQGBSA Membership advantageous. Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (Eg. Qualified Panel Beater, Diesel Mechanic, etc). At least three (3) years of extensive experience in all types of Heavy Commercial Vehicle claims. Attained product training and knowledge in Liability / Defective Workmanship would be advantageous. Technical skills obtained through training and courses in Heavy Haulage would be advantageous. SKILLS System thinking. Business Acumen. Good communication (verbal & written). Must be computer literate. Who We Are Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia. With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting. People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom Recruitment Process Step 1: Our vacancies are advertised between 3–5 days depending on the market availability of the skills required. Step 2: Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role. Step 3: Long‑listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Step 4: Candidates may be contacted for a short screening interview to get to know them better and to ask any clarification questions. Step 5: We use a competency interview model. Interview dates will be confirmed via e‑mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot Step 6: Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials. Step 7: Prior to an offer being made, there may be a second interview to meet with the Head of Department. If necessary, bring the same charm that got you through your first interview. Step 8: You made it. Here we ensure we receive all your documents to get you onto our payroll system. Getting ready for your interview There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two‑way process— it helps us learn about you, and it helps you learn about us, our people, and what you could do here. Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade. #J-18808-Ljbffr