Customer Experience Quality Analyst

**Job Advert** If you live by the quality over quantity mind-set and value the importance of great leadership, this role could be your perfect fit. Webhelp is recruiting a driven and motivated, well experienced individual as Head of Quality Assurance and Customer Experience based in Cape Town. In this role, you will be responsible for ensuring delivery of a...

**Role**: Quality Analyst Quality Analyst typically need to understand the principles of quality assurance and the skills they need to perform their duties. The main purpose of this role is to drive KPI targets through effective Quality assurance measures via people and process. Ensure that direct spans of control are motivated, focused, and effective in...

Join Our Team at EXL — Quality Compliance Analyst (QA)Location:[Cape Town CBD]Employment Type:Full-Time (Work from Office)Are you passionate about quality, detail-oriented, and ready to make an impact?EXL is looking for drivenQuality Compliance Analysts (QAs)to join our dynamic teamAbout the RoleAs aQuality Compliance Analyst, you'll play a key role in...

Responsibilities include: - Call monitoring and providing actionable insights. - Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. - Monitors the customer interactions, they use evaluation forms to capture insights from these interactions. - Evaluates outbound interaction quality. - Tracks issues in the...

Responsibilities include: Call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. Monitors the customer interactions, they use evaluation forms to capture insights from these interactions. Evaluates outbound interaction quality. Tracks issues in the quality...

**Job Advert** Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting campaign. A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under pressure. You’ll...

Our client is looking to appoint Quality Analysts with at least 2 years of experience. **Responsibilities**: - Developing Evaluation Programs - Keeping track of the key industry trends - Monitoring Customer Interactions - Calibration Sessions - Utilization of Technology - Training and Coaching - Compliance Monitoring - Driving Innovation and Optimizing...

**Job Advert** If you’ve been waiting for an opportunity to further your career at Concentrix, then seize this moment and let your knowledge and skillsets shine. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and...

About Us Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a Quality Analyst to measure service delivery quality within all customer interaction touch-points against service quality standards and recommend methods of improvement....

The Quality Compliance Analyst monitors process transactions to ensure client standards are met as well as process improvement opportunities identified. The QCA is responsible for monitoring calls/ transactions, reporting, and feedback to the agent.