Service Controller

2 days ago

Sandton, South Africa Daisy JHB (Pty) Ltd Full time

The successful candidate will be responsible forProviding internal and external customers with an excellent customer service experienceThe efficient and effective logging of customer queries and resolutions thereofDutiesFollow company  procedure, processes and policiesTelephonic first line support [polite, professional and clear]Logging maintenance calls as per SLAs signedLogging loan / temps / swaps and assigning stock thereof correctlyMonitoring, quoting and facilitating software renewalsEnsure all client information is correct prior to logging a callGenerating quotes in line with approved pricingResponding to emails in stipulated time frame and according to Daisy policiesHolding other departments accountable for queries that you have sent to them on behalf of customers [e.g.: billing / settlement / contract queries]Reporting “system downs” to ISPs and providing feedback and follow ups hourlyGiving accurate feedback to clients and colleagues within the stipulated time frameSending invoice packs to the invoicing team at the end of each dayEnsuring calls and emails are correctly assigned and actionedChecking Job Cards for potential sales leads and upgradesChecking Job Cards and notifying invoicing team of all charges to be invoiced [check time spent on site, distance travelled, consumables used, work carried out]Selling SLAsPlacing orders with procurementLogging repairs and following up with repair center as to status of repair. Providing feedback to client as to status and ETRQuote follow ups and housekeepingLoan units – Quoting and following upPrepare daily open call reportsPrepare weekly quote reportsOn time for start of day, actively working from 7:30 Education and Work ExperienceMatric CertificateKnowledge of Microsoft OfficeMinimum 3 years in a call centre supervisor roleSkill SetComputer literateExcellent communication skills [both verbal and written]Proactive, organised and able to multitaskContributes positively to team and company values, culture, and customer experiencePlease consider your application unsuccessful if you have not received a response within 3 weeks of applying 

  • Product Control

    1 week ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Operations Controller

    4 days ago

    Sandton, South Africa Black Phoenix Corporation Full time

    Operations Controller Shipping and Logistics company based in Sandton seeks an Operations Controller to join their team with a minimum of 3 - 4 years’ experience in logistics, operations, import and export. - Book cargo with shipping lines or service providers. - Coordinate, control, arrange and monitor the collection and deliveries and shipments of...

  • Business Controller

    2 weeks ago

    Sandton, South Africa SGS Full time

    Company Description SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. **Job Description**: **Job...

  • Controller Product

    1 week ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • Credit Controller

    3 days ago

    Sandton, South Africa Vector Logistics Full time

    Permanent Overview We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa. But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled,...

  • Linen Controller

    2 weeks ago

    Sandton, South Africa The Capital Hotels and Apartments Full time

    The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...

  • Credit Controller

    4 days ago

    Sandton, Gauteng, South Africa Hire Resolve Full time R1 200 000 - R2 400 000 per year

    Hire Resolve's client, a reputable engineering consultant, is currently seeking a meticulous and driven Credit Controller to join their team in Sandton, GP. As a Credit Controller, you will take on the important responsibility of managing the credit control process, ensuring timely collection of outstanding payments while maintaining positive client...

  • Credit Controller

    13 hours ago

    Sandton, South Africa Blue Label Telecoms Full time

    **About The Company** At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that can be digitised. Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for online and offline commerce. With a point of sale network of approximately 150 000 devices, we...

  • Controller Product

    1 week ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Service Instrumentation Technician

    2 weeks ago

    Sandton, South Africa Enshrine Placements Full time

    As technology changes, so do the opportunities for business. Our client is growing and looking for a Service Instrumentation Technician for the Service/Engineering and Projects department. The Technician will be a vital support structure to the engineering implementation of systems on a project level, as well as the service of the systems thereafter for our...