Restaurant Administrator

3 weeks ago


Franschhoek, South Africa Phoenix Recruitment Full time

Duties: Manage daily reservation system operations and bookingsHandle all reservation inquiries via phone, email, and online platformsProcess and confirm reservations accurately and efficientlyMaintain guest database and reservation recordsProcess invoicing for reservations, deposits, and special bookingsManage stationery orders and inventory for front-of-house operationsLoad and manage contracts in relevant systemsCommunicate with Accounting department regarding financial mattersFlag important emails requiring Reservations & Guest Relations Manager follow-upCoordinate with suppliers and process related invoicingLiaise with broader Boschendal team regarding special gestures for guestsCommunicate special requests and dietary requirements to relevant departmentsManage waitlists and cancellationsGenerate reservation reports and analyticsCoordinate with FOH management regarding capacity and table allocation Requirements: Grade 12A formal hospitality qualificationAt least 2-3 years of experience in reservations or hospitality administrationExperience with invoicing and basic accounting proceduresProficiency in reservation management systems (e.g., OpenTable, SevenRooms, or similar)Strong computer skills including Microsoft Office SuiteExperience with contract management and documentationExcellent written and verbal communication skillsExperience with customer service in upscale establishmentsStrong organizational and time management abilitiesAbility to manage multiple administrative tasks simultaneouslyExperience in fine dining or high-end restaurant environmentsKnowledge of restaurant operations and table management



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