Technician

3 weeks ago

Gqeberha, South Africa Rad Resources Full time

Maintain a friendly and organised customer service environment and ensure that client queries are handled accurately in a professional manner and that you are presentable at all times.Assist with technical support provided by the department, both telephonic and at the counter.Responsible for the mechanical and electronic testing and repair of all products.Ensure that all equipment repaired and tested performs in their original state and to our quality standard.Log all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced, and assist the Production and R&D department in establishing of failure trends and suggest possible improvements to our product(s). Prepare technical/quality information and attend weekly meeting to feedback to Head office.Assist with the designing and improvement of test jigs to improve our service capabilities.Responsible for the capturing of SAP and or ZOHO/CRM transactions during the service and repair processes.Assist when necessary with other ad-hoc duties; i.e. Internal sales, stores, training, OHS, updating of technical data, exhibitions, site support, the testing of new products, special site requirements.Manage optimal relationships with the client base, ensuring that the needs of the client come first.Maintain the highest level of neatness and adhered to all Occupational Health and Safety standards.Respond to incoming technical support queries via all contact channels (live chat,calls,zoho desk email tickets)Ensure that written communication is responded to within the specified SLAs for each channel.Ensure that all communication with our clients is of the required quality as outlined in the departments QA script.Capture all relevant information on inbound calls (zoho desk interaction logging)Minimum requirements:In possession of or studying towards of N3/S2 (Electronic or Mechanical or Electro-Mechanical Engineering)Good knowledge and understanding of electronic conceptsDisplays good practical abilityMust have a VALID drivers license

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