Model Maker Help Desk Agent

3 weeks ago

Cape Town, South Africa iStaff Recruitment Full time

Key Requirements:Minimum 2 years proven experience with Model Maker (essential)Experience with Survey Maker, Irrimaker, and Road Maker (advantageous)Proficient in TeamViewer and general computer literacyQuick learner with strong problem-solving skillsDuties and Responsibilities:Provide first-line support to clients using Model Maker softwareAssist users with installation, setup, and troubleshooting of Model Maker and related applicationsGuide clients through software functionality and resolve technical queries via phone, email, or remote support (TeamViewer)Escalate complex issues to senior support or developers when requiredDocument support cases and maintain accurate ticket logsProvide basic training and tips to clients on Model Maker usageTest and report any software bugs or errors to the development teamEnsure excellent customer service and maintain professional communication at all timesPLEASE NOTE: Thank you for your interest in this position, we will review and be in touch if you are suitable. Due to the amount of applications we receive for each position, we are unable to respond to each one individually. Please accept your application as unsuccessful if you had no feedback within 7 days of applying. Your CV will remain on our database and we will be in touch for other suitable positions. *** In the meantime, please download our

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