Shift Supervisor

3 weeks ago

Germiston, South Africa Staff Solutions Recruitment Full time

Key Responsibilities1. Shift Operations ManagementLead shift-based warehouse operations including receiving, storage, picking, packing, dispatch, and returns.Allocate manpower and equipment based on workload and priorities.Monitor shift schedules, staff attendance, and ensure timely dispatch of orders.Verify receiving on SAP, perform daily checks on product condition, and enforce SOPs.Support local, regional (SDA), and export dispatch requirements.Conduct shift handovers to ensure continuity and address any escalated issues.Key Metrics:On-time dispatch rateOrder fulfilment and picking accuracyStock captured on SAP within 24 hoursScanning and SOP compliance2. Inventory Control & AccuracyMaintain real-time inventory accuracy through cycle counts and reconciliations.Address discrepancies, stock variances, and monitor shrinkage.Support monthly stocktakes and manage obsolete/slow-moving stock.Key Metrics:Inventory accuracyShrinkage/loss rateResolution time for stock discrepancies3. Continuous Improvement & Problem SolvingIdentify inefficiencies and implement process improvements aligned with Lean and 5S principles.Lead small improvement initiatives and escalate recurring issues with actionable solutions.Key Metrics:Downtime reductionOperational cost savingsProductivity improvement rate4. Communication, Administration & ReportingEnsure timely and accurate reporting of daily operations, exceptions, and performance metrics.Maintain shift records, dispatch documentation, and KPI tracking reports.Coordinate communication across departments and shifts.Key Metrics:Timely submission of reportsKPI updates and accuracy of documentation5. People ManagementSupervise and develop shift staff to meet performance and behavioural expectations.Manage attendance, leave, training, and performance feedback.Foster a high-performing team culture through coaching and support.Key Metrics:Timely reporting to HRSuccessful performance management and training interventions6. Governance, Risk & ComplianceEnsure compliance with health & safety, environmental, and quality standards.Conduct safety inspections, enforce safe practices, and maintain high housekeeping standards.Manage FIFO/LOS practices and oversee quality control processes.Key Metrics:Safety complianceSubmission of health and safety documentationAdherence to 5S standardsMinimum RequirementsEducation & Qualifications:Certificate in Logistics, Warehousing, Supply Chain Management, or related field (NQF 5 minimum).Diploma (NQF 6) preferred.Experience:At least 3 years of experience in supply chain, logistics, or warehousing operations.Experience in shift-based work environments.Technical Competencies:Proficiency in MS Office Suite, SAP, and warehouse management systems (WMS).Solid understanding of warehouse processes and controls.Behavioural Attributes:Strong leadership and problem-solving skills.Effective communicator, resilient under pressure, and results-oriented.Proven ability to coach and manage diverse teams.High attention to detail and commitment to continuous improvement.

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