Account Manager

7 days ago


Germiston, South Africa Chainlink SA Full time

? Account Manager – Retention (Engineering Sector)Location: Bedfordview, GautengIndustry: Engineering / Technical ServicesType: Permanent | Full-timeStart Date: ASAPSalary: Market-related (based on experience) Role OverviewWe are seeking a dynamic and experienced Account Manager – Retention to manage and grow long-term client relationships within the Engineering sector.This role focuses on client satisfaction, contract renewals, and strategic retention initiatives.The ideal candidate will be commercially astute, technically aware, and passionate about delivering seamless client experiences. Core ResponsibilitiesBuild and maintain trust-based relationships with key clientsCoordinate service delivery between internal teams and client stakeholdersProactively manage contract renewals and retention strategiesIdentify upsell and cross-sell opportunities aligned with client business goalsMonitor client satisfaction, renewal cycles, and service metricsMaintain accurate CRM records and ensure data integrityCollaborate with delivery, finance, and technical teams to resolve issuesSupport continuous improvement in client engagement and retention outcomes Core CompetenciesClient Relationship Management: Drives loyalty and repeat business through trust and responsivenessService Delivery & Coordination: Ensures client needs are met through seamless internal collaborationRenewal & Retention Strategy: Prevents churn and secures long-term contractsCommercial Acumen: Understands client objectives and identifies value-adding opportunitiesData-Driven Performance Management: Uses metrics to guide client engagement and risk mitigation Behavioural AttributesRelationship-driven and client-focusedAccountable and solution-orientedOrganised, detail-oriented, and process-drivenCollaborative across departmentsCommercially aware and financially responsibleResilient and adaptable under pressure Minimum Qualifications & ExperiencePreferable - Bachelor’s degree or diploma in Business, Marketing, Commerce, or EngineeringMinimum 5 years in account management, client services, or retentionIndustry experience in engineering, capital equipment, or technical servicesUnderstanding of modular engineering, project lifecycle, or process equipment (advantageous)Proficient in CRM and ERP systems (e.g., HubSpot, Syspro)Strong Excel and reporting capabilitiesProven success in renewal management, client satisfaction, and commercial negotiation


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