EB Administration Manager

5 months ago


Midrand, South Africa IOCO Full time

We are seeking an EB Administration Manager to join our team. As an EB Administration Manager, you will play a crucial role in ensuring that employee benefits programs run smoothly and efficiently. This role requires a combination of technical knowledge, administrative skills, and the ability to effectively communicate and resolve issues. 

 

What you’ll do:

  • Daily management of personnel, including stipulated performance appraisal, management of absence, oversight, and coordination of required training.
  • Supervision of the day-to-day operations of the administrative department and employees.
  • Assistance with the investigation and follow-up actions resulting from client complaints or internal mandatory improvement requests
  • Understanding and management of incoming work fluctuations and tasks within the department to ensure good quality of service delivery.
  • Maintenance of client and member SLAs and ensuring the department stays within SLA by monitoring the team’s delivery output.
  • Adherence and compliance to legislation, policy, and procedures.
  • Developing, reviewing, and improving administrative systems, policies, procedures, and objectives.
  • Provision of training on products, provider requirements, and processes to employees.
  • Planning, managing, and presenting team/department meetings as required including the taking and distribution of minutes.
  • Managing of service provider and administrator relationships and escalating cases where required, including the arrangement of portal access at the relevant service providers and/or administrators.
  • Monitoring of billing to ensure deadlines and requirements are met.
  • Management of Binder Front-Office functionality, including preparation of monthly reports and annual audits to ensure compliance with the Binder SLA.

Your expertise:

  • Minimum 7 years’ management function-related experience in employee benefits administration
  • Proficient in advanced Excel
  • Advanced knowledge on employee benefits rules, FICA, FAIS and TCF
  • Advanced knowledge of employee benefits processes

Qualifications required:

  • Regulatory Examination Certificate (RE5):
    Representative
  • NQF Level 5 (120 credits)
  • Certificate of Proficiency
  • Business administration qualification or equivalent
  • Management qualification or equivalent

Other information applicable to the opportunity:

  • Permanent Position
  • Location: Midrand
  • Work Environment: Office Bound (Onsite)

 



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