Customer Services Repair Senior

3 weeks ago


Johannesburg, South Africa Execustaff Recruiting Services Full time

Main ResponsibilitiesOversee and ensure the bellow is followedGenerating Job Cards (Local / Export /Distributors)Generating Quotations (Local / Export / Distributors)Generating Sales orders (Local / Export / DistributorsGenerating costing sheets (Local / Export / Distributors)Calculating freight costs (Local / Export / Distributors)Offer a professional service and update clients on existing ordersLiaising with suppliersCustomer Service ReportsFollow-ups with customersAccounts queries Income in advance for Export & Local clients.Follow-up on Purchase Orders e-mail, whatsapp, teams, skype and phone callReport back, in detail, to customersReport back to customers, daily, on Quotation and order statusMaintain and update one drive sheets and folders.Customer discountsLoyalty signed agreementsWeights and dimensionsFreight chargesMaintain and update Work InstructionsImport clearance of transport containersAnalyse Summary of SAP History and feedback to ManagerRetention of customersForecast & PlanningOpen Job card reportsMinimum RequirementsGrade 12Minimum 35 years of experience in customer service or repair coordination.Dyna Supervisory CertificateBusiness Admin Diploma / CertificateDGR Cat 6 Certificate



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