Call Centre Service Agent

1 week ago

Gqeberha, South Africa Hire Power Full time

MINIMUM REQUIREMENTS:National Senior Certificate (diploma or bachelor's pass with a minimum of 50% for English and 40% for Maths Literacy or Mathematics is essential)Relevant tertiary qualification (health or business-related diploma / degree is highly advantageous)Computer literacy (MS Word, Excel and Outlook)ROLES AND RESPONSIBILITIES:Engage with clients and/or intermediaries through various servicing channels (inbound calls, emails, walk-in interactions etc.) in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.Take ownership of complaints and ensure they are resolved timeously and effectively.Provide clients with the relevant information and documentation as required in line with policy guidelines.Capture and update client information on relevant system/s, based on data received from the client.Accurately complete all administrative and reporting requirements within agreed timeframes.Adhere to legislative / compliance requirements in the service process.Identify and report process and system failures and enhancements to improve client experience.Investigate client queries within the agreed service level and ensure that client receives timeous feedback.Escalate client queries to the relevant department or stakeholder.Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.Provide authoritative, expertise and advice to clients and stakeholders.Build and maintain relationships with clients and internal and external stakeholders.Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.Note:In order to be successful you will be required to pass an online assessment and background verification checks.If we have not contacted you directly within two weeks of submitting your CV, it is reasonable to assume that your application is unsuccessful.Click on the APPLY button to upload your CV. CVs received via direct email cannot be considered.

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