Intermediate Journey Specialist

4 weeks ago


Sandton, South Africa Wild Dreams Hospitality Full time

This role involves designing and delivering exceptional safari experiences by crafting personalized, high-end itineraries for clients. The position requires generating and growing sales while maintaining profitability, fostering strong relationships with agents, and ensuring outstanding customer service. Responsibilities include securing, costing, and presenting travel products efficiently while maintaining a deep knowledge of Southern and East African destinations and logistics to create seamless luxury travel experiences.Candidate Requirements:Matric certificate with MathsTertiary certificate in Travel & Tourism/Hospitality4-5 years of senior-level experience in inbound travelExpertise in customer relationship management and product promotionProficiency in Microsoft Office, email, and internet toolsStrong English literacy skillsKnowledge of TourPlan, WISH, or similar booking systemsComprehensive understanding of Southern & East African travel productsHands-on operational experience with incentive and specialist groupsLogistical and group management expertisePersonal and professional travel experience in Southern & East AfricaStrong problem-solving skills and ability to handle guest interactions onsiteExceptional attention to detailCreative, organized, and an effective communicatorAbility to work under pressure with accuracyStrong prioritization and time management skillsTeam player with cross-departmental collaboration abilitiesStrong follow-up and consistency in service qualityProfessional, customer-focused, and results-drivenSelf-motivated with high energy levelsPassion for wildlife, sustainability, and conservationLive out, office based role



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