Operations and Technical Coordinator

6 days ago

Cape Town, South Africa West Coast Personnel Full time

Job Description:To provide excellent service and support to customers, ensure smooth operation of monitoring tools, and manage the MPS Monitor system.Key Duties and ResponsibilitiesLog and manage service calls for SLA customersSchedule and coordinate printer engineersOversee MPS Monitor: setup, reporting, and device managementManage print fleet software and installationsHandle job cards, close tickets, and order partsSubmit warranty claims (Lexmark & HP)Prepare quotes and invoices for billable services and consumablesMonitor consumable levels using Printanista, MPS Monitor, and ConnectWiseOrder consumables, compare supplier pricing, and ensure cost compliancePerform admin tasks in Accumatica (Sales Orders, POs, GRVs, Invoices)Manage consumables reportsSupport with monthly SLA and CPC billing if requiredAssist with escalations, cancellations, and reinstatementsRequirements & SkillsStrong Excel skills (formulas, filtering, calculations)Accounting backgroundExcellent organization and time managementAble to work under pressureReliable, loyal, and solution-orientedMPS experience is a plus Application Process:

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