IT Infrastructure Support Manager

1 week ago

Amanzimtoti, South Africa G-Core Capital Full time

Responsibilities:The desired candidate will be required to perform the following which may not be limited to:Manage and lead the IT Support service providersOversee the resolution of technical issuesEnsure the smooth operation of IT servicesDevelop and implement IT support policies and proceduresMonitor system performance and ensure compliance with industry standardsEnsure the security and integrity of IT systemsPrepare and present reports on IT support activitiesImplement and manage IT support tools and softwareConduct regular performance reviews of IT support service providersHandle escalated IT support issuesPlan and execute IT support projects.Provide first-line support for laptops, video and web conferences, & file sharing solutionsIT front desk supportInstall, configure, and troubleshoot hardware and software issuesSet up and manage wireless networks, ensuring reliable connectivityDiagnose and resolve network problems, monitor network performanceCreate, modify, and delete user accounts in Active DirectoryPlan and execute backup strategies to ensure data integrity and availabilityTrain employees on IT systems and provide user manualsContribute to IT department knowledge management initiativesSupport for Syspro upgrade project, working with remote IT staff, including change implementation and testingCollaborate with other departments to support overall business objectivesEnsure seamless integration of IT systems across all departmentsStay current with emerging technologies and industry trendsManage the ERP and other software packages including VIP Payroll System, Uniclox Biometric Access Control System, Pastel etc.Minimum Requirements: Relevant BCom Degree in IT from a reputable institutionExperience with Syspro (advantageous) or similar ERP system (critical)5 years relevant and proven work experience, preferably within the FMCG sectorExperience in a managerial role.Strong knowledge of IT support processes and best practices.Experience with IT support tools and softwareExcellent verbal and written communication skillsAbility to work in fast-paced and driven company environment

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