Customer Success Executive
2 weeks ago
Customer Success ExecutiveBe the trusted voice connecting clients to solutions in a high-impact legal finance spaceCape Town Hybrid (3 days in office) | R35 000 - R40 000 per monthAbout Our ClientOur client is a fast-growing FCA-regulated non-bank lender, recognised as the UK's top-ranked legal fee lender by Chambers & Partners. Since 2016, they've provided over £170 million in tailored funding solutions for probate, family law, and private client cases. With a client-centric mission to remove financial barriers during critical legal moments, they empower over 800 of the UK's leading law firms and their clients to access justice with dignity and ease.The Role: Customer Success ExecutiveAs a Customer Success Executive, you'll be at the forefront of customer engagement, handling inbound enquiries and ensuring prospective clients experience a smooth, professional journey. You'll work across teams to qualify leads, manage pipelines, and ensure clients understand and benefit from the company's unique legal finance solutions. This is a great opportunity for someone looking to grow within sales or client services in a high-impact, fast-paced environment.Key ResponsibilitiesMinimum 1-2 years of experience in a customer-facing, sales, or client service roleRespond to inbound enquiries from law firms, partners, and clientsQualify leads and guide customers through application and onboardingKeep the CRM (e.g., Salesforce) updated with accurate notes and statusesLiaise with underwriting and internal teams to progress deals efficientlyEnsure timely follow-ups to maintain momentum and close opportunitiesCommunicate professionally with clients, including those who may be vulnerableShare feedback to help improve marketing, processes, and customer experienceAbout You1-2+ years in customer success, sales support, or account managementExperience in lending or financial services is highly advantageousStrong communication skills with excellent written and verbal EnglishComfortable engaging with legal professionals and end clientsOrganised and detail-oriented, with the ability to manage multiple leadsTech-savvy, with CRM experience (or a willingness to learn)Curious, proactive, and eager to grow in a legal-fintech environmentAvailable to work Monday to Friday, 9 am - 6 pm
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Customer Success Executive
3 weeks ago
Cape Town, South Africa The Legends Agency Full timeCustomer Success Executive Be the trusted voice connecting clients to solutions in a high-impact legal finance space Cape Town Hybrid (3 days in office) | R35 000 - R40 000 per month About Our Client Our client is a fast-growing FCA-regulated non-bank lender, recognised as the UK's top-ranked legal fee lender by Chambers & Partners. Since 2016, they've...
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Customer Success Executive
8 hours ago
Cape Town, South Africa The Legends Agency Full timeCustomer Success Executive Be the trusted voice connecting clients to solutions in a high-impact legal finance space Cape Town Hybrid (3 days in office) | R35 000 - R40 000 per month About Our Client Our client is a fast-growing FCA-regulated non-bank lender, recognised as the UK's top-ranked legal fee lender by Chambers & Partners. Since 2016, they've...
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Customer Success Executive
4 weeks ago
Cape Town, South Africa The Legends Agency Full timeAbout the job Customer Success Executive Customer Success Executive(UK Hours) R20k - R30k/month Key Responsibilities: Handling lending enquiries and applications from prospective borrowers and/or solicitors, providing accurate information and guidance. Following up on leads and maintaining proactive communication to maximise conversion rates. Liaising with...
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Customer Success Executive
2 weeks ago
Cape Town, Western Cape, South Africa NielsenIQ Full time R250 000 - R500 000 per yearJob DescriptionCustomer SuccessThe Customer Success function is a cornerstone of NIQ Brandbank, playing a crucial role in customer onboarding, adoption, retention, development, and satisfaction for both Brandbank and/or Etilize solutions.The Customer Success Executives are a vital, customer-facing component of NIQ Brandbank, working with our key customers....
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Customer Success Executive
2 days ago
Cape Town, South Africa Boldr Full timeThis is an education technology company, specializing in digital textbook and monograph provision for universities, libraries, and other higher education institutions. As a Customer Success Executive, you will be working directly to support the Customer Success Manager with our UK client base. This role will give you the unique opportunity to shadow an...
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Customer Success Executive
2 days ago
Cape Town, South Africa Energy Capital & Power Full time**Company Description** This role serves as the crucial link between the operations and commercial teams, ensuring seamless coordination and delivery of sponsor and exhibitor obligations. The position plays a central part in driving customer satisfaction and successful event execution by bridging internal departments with client-facing activities. **Job...
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Customer Success Executive
2 weeks ago
Cape Town, South Africa ThinnPro Consulting cc Full time**Customer Success Agent - Job Spec** **--------------------** **Title: Customer Success Agent** **Team: Customer Experience** **Reporting To: Head of Customer Success** **--------------------** **Overview** Customer success management is at the heart of our operations team. Our core function is to onboard our customers efficiently and quickly while...
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Customer Success Executive
1 week ago
Cape Town, South Africa NielsenIQ Full time**Customer Success** The Customer Success function is a cornerstone of NIQ Brandbank, playing a crucial role in customer onboarding, adoption, retention, development, and satisfaction for both Brandbank and/or Etilize solutions. The Customer Success Executives are a vital, customer-facing component of NIQ Brandbank, working with our key customers. Their...
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Customer Success Executive
4 weeks ago
Cape Town, South Africa NielsenIQ Full timeJob Description Customer Success The Customer Success function is a cornerstone of NIQ Brandbank, playing a crucial role in customer onboarding, adoption, retention, development, and satisfaction for both Brandbank and/or Etilize solutions. The Customer Success Executives are a vital, customer-facing component of NIQ Brandbank, working with our key...
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Customer Success Manager
3 hours ago
Cape Town, Western Cape, South Africa Sirion Full time R1 200 000 - R3 600 000 per yearAbout SirionSirion is the world's leading AI–native Contract Lifecyle Management (CLM) platform, transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform's extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca...
