Customer Success Manager
3 weeks ago
Customer Success ManagerLead Inbound Growth & Customer Excellence for a Top Legal FintechCape Town Hybrid (3 days in-office) | R55 000 - R65 000 p/m | UK Hours (Mon-Fri, 6 am-3 pm or 9 am-6 pm)About Our ClientOur client is a fast-growing, FCA-regulated non-bank lender supporting individuals through life's most challenging legal moments. Specialising in probate, family law, and private client sectors, they've funded over £170 million and partner with 800+ of the UK's top law firms. With a mission to level the playing field during legal proceedings, their solutions empower people and their solicitors with timely, stress-free financial support.The Role: Customer Success ManagerThis is a pivotal dual-role opportunity: part inbound sales closer, part team leader. You'll own the full inbound sales funnel from lead qualification to negotiation and closing, while inspiring and guiding a high-performing client services team across South Africa and the UK. You'll lead with empathy and commercial edge, ensuring every client interaction results in exceptional outcomes. As a key player in shaping how the customer function scales, you'll also contribute to process optimisation, strategy, and team design.Key ResponsibilitiesBring 2+ years of closing experience in CS or Account Executive rolesOwn and convert inbound leads from first contact through to successful deal closureMaintain accurate sales records and CRM hygiene for pipeline visibilityMentor, lead, and grow a performance-driven customer success teamSet and track clear KPIs across client service operationsAct as a client advocate internally, balancing experience with commercial goalsCollaborate with marketing and underwriting teams to improve lead flow and client outcomesHelp shape the future of inbound sales by introducing scalable systems, automation, and improved workflowsFeed client insights into product development and go-to-market strategiesAbout YouMinimum 2 years' experience in a closing sales or customer success roleProven leadership experience managing a teamExperience in the lending or financial services sector (highly advantageous)Strong track record of exceeding revenue targetsExcellent communicator with high emotional intelligenceAmbitious, resilient, and ready to lead from the frontFocused career trajectory committed to sales as a long-term professionNo formal qualifications required. Your results, attitude, and drive matter most
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Customer Success Manager
4 weeks ago
Cape Town, South Africa The Legends Agency Full timeFull-Time | Competitive Salary + Benefits Make an Impact as a Customer Success Manager! Were looking for a Customer Success Manager (CSM) to take ownership of a large portfolio (~100 accounts) and ensure customers achieve their goals. If youre passionate about driving product adoption, maximizing customer success, and identifying commercial opportunities,...
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Customer Success Manager
2 weeks ago
Cape Town, South Africa Polarium Full time**About the job** We are on the lookout for a **Customer Success Managers** to join our global Customer Success Management team. This new team will be focusing on customer contract fulfillment from an operational perspective and work in close collaboration with appointed customer(s), KAM as well as operations. The Customer Success management team is a...
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Customer Success Manager
22 hours ago
Cape Town, South Africa Electrum Payments Full timeIf you are business-minded with a customer-first attitude, are committed to building long-term, trusted relationships with customers and team members, and have B2B experience in enterprise software industry then Electrum’s customer success manager role will be perfect for you. You will nurture customer loyalty and guide customers to realise success from...
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Customer Success Manager
1 week ago
Cape Town, Western Cape, South Africa Grow Big Ventures Full time US$15 000 per year**Up to $1,250 USD per month**Company DescriptionGrow Big Ventures is a consulting marketing firm that helps businesses build internal sales/marketing systems. We look to partner with growing companies to accelerate their revenue.Role DescriptionThis is a full-time remote role for a Customer Success Manager. The Customer Success Manager will build strong...
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Customer Success Manager
16 hours ago
Cape Town, Western Cape, South Africa Sirion Full time R1 200 000 - R3 600 000 per yearAbout SirionSirion is the world's leading AI–native Contract Lifecyle Management (CLM) platform, transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform's extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca...
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Manager of Customer Success
15 hours ago
Cape Town, Western Cape, South Africa Sirion Full time R800 000 - R1 200 000 per yearAbout SirionSirion is the world's leadingAI–native Contract Lifecyle Management (CLM) platform, transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform's extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca...
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Customer Success Manager
4 days ago
Cape Town, Western Cape, South Africa Redherd Full time R900 000 - R1 200 000 per yearAbout the RoleYour mission is to ensure that customers are supported, engaged, and maximizing the value of the product. This role requires a deep passion for both technology and people.As a Customer Success Manager (CSM), you will be responsible for onboarding new customers, guiding them through the product's features and deployment, and maintaining ongoing...
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Customer Success Manager
3 days ago
Cape Town, South Africa Graylink Full time**Job Advert Summary**: At graylink, helping our customers succeed is at the heart of what we do. We are looking for a Customer Success Manager to join our team in Cape Town. You will manage a global portfolio of mid to enterprise sized clients and help them to achieve better recruiting results by using our technology. Our digital talent solutions help...
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Customer Success Manager
1 week ago
Cape Town, South Africa Content+Cloud Full timeDo you see yourself as a confident Customer Success Manager? Are you someone that leads with change? has a great love for the full 360 customer experience, results-driven and posse values that would exceed a customer's expectations? This job calls for someone who wants to see their career grow & customers succeed - and will go the extra mile to achieve...
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Customer Success Manager
3 weeks ago
Cape Town, South Africa The Legends Agency Full timeCustomer Success Manager Lead Inbound Growth & Customer Excellence for a Top Legal Fintech Cape Town Hybrid (3 days in-office) | R55 000 - R65 000 p/m | UK Hours (Mon-Fri, 6 am-3 pm or 9 am-6 pm) About Our Client Our client is a fast-growing, FCA-regulated non-bank lender supporting individuals through life's most challenging legal moments. Specialising in...
