OSM Team Lead

1 week ago

Pretoria, South Africa Creative Leadership Solutions Full time

Vacancy: OSM SpecialistWe are seeking an experienced OSM Team Lead to join our team. The ideal candidate will be responsible for overseeing the daily operations of the OSM team, ensuring targets are met, and providing leadership and guidance to team members. Duties include monitoring performance, implementing strategies for improvement, and fostering a positive team environment. If you have previous experience in a similar role, excellent communication skills, and a passion for driving team success, we would love to hear from you.REQUIREMENTSMinimum education (essential):National Senior CertificateMinimum applicable experience (years):3 yearsRequired nature of experience:Data CapturingClient EngagementAdministrationExperience in managing Per Hand School SetupsSkills and Knowledge (essential):Proficient in d6 systems and related modules (Plus and Smart Systems)Remote technical support and troubleshootingStrong attention to detail and analytical skillsClear and professional communication (written and verbal)Computer Skills:MS Office SuiteGoogle SuiteOther:Based in GautengOwn transport and licenseProficiency in Afrikaans and EnglishKEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVESProduct Implementation & Accuracy (50%)Execute product-specific Setups accurately.Provide ongoing product support and troubleshootingVerify data integrity and confirm compliance with school requirements.Client Support & Engagement (20%)Attend client meetings with OSM Team Lead or Functional Owner.Provide solutions within scope.Respond to client queries on relevant platforms in a timely and professional mannerTraining & Knowledge Sharing (5%)Assist in internal team upskilling by providing module icon training.Process Improvement & Initiative (10%)Identify recurring issues and propose process improvements for product setup, workflow, or client communication.Maintain and update internal manuals and guides.System Monitoring & Reporting (10%)Regularly monitor assigned systems for issues, report anomalies, and maintain accurate escalation on changes and client feedbackCollaboration & Teamwork (5%)Actively collaborate with Team Lead, Functional, and other specialists to ensure smooth project delivery and knowledge transfer.Remuneration OfferedMarket related

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