Regional Technical Support Specialist

Title: Regional Technical Support SpecialistArea: Cape Town (incl. WC Region)Industry: Capital Equipment (Sales & Rental-Hire)Ref No.: TRG 2342Salary: Market related TBC (avail/neg)Start Date: ASAPType: Permanent An experienced REGIONAL TECHNICAL SUPPORT SPECIALIST is required for permanent employment based in Cape Town (Western Cape region).To be the technical specialist for all types of machines and equipment across all machine types and brands in a designated region.To provide specialist technical mentorship, support, and assistance to customers, field service technicians and workshop staff in the region.To identify technical shortfalls in resource capability and report on these shortfalls to the operational management.To ensure that the quality of the machines, the work done by the technicians, and the processes followed are in line with company standards.To provide mentorship and practical experience to any apprentice allocated to the tech, and to keep record of all tasks completed required by the apprentice training program.Reports to the RGM with a dotted line to National Technical ManagerNot assigned to do PDIs, breakdowns, or service and maintenance tasks DUTIES & RESPONSIBILITIES: Regional, on-site supportTravel to sites within the region to support technicians with troubleshootingTravel to sites within the region to support customers & technicians with repair and quality assessmentsTravels to sites within the region to assist the local technician with difficult and challenging repairs on rental and customer units where necessary Training and developmentEstablish & maintain a safe work environmentTransfer product knowledge and technical skills to the regional techniciansMentor technicians in resolving complicated faultsMentor technicians and cultivate positive attitudes to excel in the quality of their workmanshipCreate an environment in the region where the technicians are constantly learning and sharing their learnings and methodologiesCompare the quality of work of each technician to the standard and report on the failing technicians for management to interveneVerify the quality of PDIs and paperwork submitted by the technicians, and provide mentorship where the standard is not maintainedIdentity technicians that are motivated to grow and learn, and report to the RGM and NTMIdentify technicians that do not adhere to the standard and processes and report to the RGM and NTM Technical quality improvementsMake technical recommendations where incorrect methodology is applied when doing repairsInitiate mentoring sessions to impact and explore the recommendations with the regional techniciansEnsure that service and repairs are carried out as per national quality standardsMake technical recommendations for critical spare parts to be held in stockIdentify suppliers that contribute positively to the growth of the businessUnderstand the challenges the technicians are experiencing in their line of duty and submit recommendations to the RGM where possible, implement measure to assist the technician to enable him to complete his job requirementsObserve technicians completing tasks in the workshop and in the field and recommend further trainingPerform QC as required to ensure OEM standards are upheld Telephonic support & assistanceAttend to incoming requests from customers and technicians in a courteous mannerAssist technicians telephonically and remotely to diagnose and repair rental and customer unitsPerform post resolution follow ups with technicians Fault analysisAnalyze and identify faults on complicated repairsAnalyze whether repairs are warranty related and advise accordinglyLiaise with overseas manufactures in the event of complicated trouble shooting analysisEnsure that a repository system is developed for fault recordingAnalyze trends for ways to prevent future problems/breakdowns EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS: Matric /Grade 12Millwright or Auto Electrician Trade QualificationMin 5 years as a Technician (Maintenance and repairs on MEWPs, telehandlers or related equipment) +Min 5 years in Field Service (Technical field services, maintenance and repairs) +Min 3 years in Customer Service (Successfully guided and advised internal and external customers on technical services, maintenance and repairs)SKILLS:Technical mindedTrouble shooting analysisProblem solvingClear understanding of safety management and risk assessmentA sound understanding of machinery hydraulics, engine mechanics, electrical, electronics and technical schematicsAerial work platforms (scissor lifts, boom lifts)Forklifts (electric, diesel, counterbalance)TelehandlersCherry pickers and cranes (where applicable)All terrain and industrial lifting equipment #TheRecruitmentGuy#Regional#TechnicalSupportSpecialist#CapeTown#WesternCape#RentalHire#CapitalEquipment#Technician#FieldService#Millwright#AutoElectrican#MaterialHandling#Training APPLICATION INSTRUCTIONS We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.