Practice Manager

1 week ago

Pretoria, South Africa Finding Personnel (Pty) Ltd Full time
Key Responsibilities
Practice Management:
  • Oversee the operational efficiency of the repair facility, ensuring adherence to company standards and industry regulations.
  • Manage procurement of tools, equipment, and medical supply parts needed for repair services.
  • Coordinate scheduling of repairs, customer appointments, and service calls.
  • Develop and implement operational policies and procedures to optimise workflow.
  • Manage staff, including technicians, support staff, and administrative teams.
  • Ensure compliance with safety, health, and regulatory standards in the repair facility.
  • Handle customer inquiries, complaints, and escalations in a professional and efficient manner.
  • Maintain accurate records of equipment repairs, parts inventory, and service history.
Executive Assistance:
  • Provide administrative support to senior executives, including managing calendars, scheduling meetings, and handling correspondence.
  • Prepare and distribute meeting agendas, minutes, and action items.
  • Assist in drafting, reviewing, and proofreading reports, presentations, and contracts.
  • Coordinate travel arrangements, itineraries, and accommodation bookings.
  • Manage confidential information and sensitive documents with discretion.
  • Conduct research and provide insights or summaries to assist with executive decision-making.
  • Act as the first point of contact between executives, clients, and stakeholders.
Social Media Management:
  • Develop and execute a social media strategy aligned with the companys goals and brand identity.
  • Create and schedule engaging content for platforms such as Facebook, Instagram, LinkedIn, and Twitter.
  • Monitor social media channels, respond to comments and messages, and engage with followers.
  • Track social media performance metrics and prepare monthly reports to measure campaign effectiveness.
  • Stay updated on industry trends and incorporate innovative ideas to enhance the companys online presence.
  • Collaborate with the team to ensure promotions, updates, and announcements are shared effectively.
Skills and Competencies
  • Strong organisational and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), social media tools (e.g., Canva), and CRM software.
  • Knowledge of medical supplies, equipment, or repair processes is advantageous.
  • Strong analytical skills to evaluate operational and social media performance.
  • Ability to lead and manage a team while maintaining a creative and innovative mindset for online engagement.
Requirements:
  • Diploma or degree in Business Administration, Office Management, Marketing, or a related field.
  • Minimum 5 years of experience in practice management, office administration, or executive assistance roles.
  • Proven experience in managing social media accounts for a business or organisation.
  • Familiarity with social media analytics tools and content creation platforms.
  • Previous experience in the medical supplies or technical repair industry is a strong advantage.
  • Valid drivers license and reliable transport.
Personality Traits:
  • Proactive, detail-oriented, and results-driven.
  • Creative and innovative, with a passion for online engagement.
  • Ability to maintain professionalism in a fast-paced and dynamic environment.
  • Friendly and approachable demeanour to foster positive client and team interactions.
  • Strong ethical standards and confidentiality.

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